Go to My Ban History to view more info on and dispute your active locks, bans, and suspensions.
Think your account was hacked? Follow our steps to help re-secure your account before you contact us.
Let us know if you think the lock, ban, or suspension on your EA Account (or one of the platform accounts that’s linked to it) was a mistake:
We’ll ban players who break our User Agreement. If you’ve got a lock, ban, or suspension on your EA Account, for a specific game, or for your device, we’ll notify you via email. Check your email for more details. You may get a message from firstname.lastname@example.org. This is our official email account, so make sure you add it to your contact list.
FIFA players: remember to follow our guidelines for FUT Coins and Points, and know the rules for FIFA so your account isn't banned or suspended.
EA’s Positive Play Charter is at the heart of our rules. The Rules of Conduct in our User Agreement expect that players don’t:
We want to help all our players as efficiently as possible, so please make sure you only contact us with genuine challenges. Disagreeing with a suspension or ban when you break the rules is not fair play. Please review the rules, then contact us if you still believe you haven’t broken them.
Put this info in the case description:
Check out the How EA bans and suspensions work article for more info what’s going on with your account and what you can do about it.