Lost game progress in Apex Legends™

Your Apex Legends progress is tied to your EA Account. It can’t be moved to another EA Account.

To see your progress, make sure you’re logged in to the EA Account you used to make your Apex Legends account and that your platform is linked to the same EA Account.

Follow the platform-specific steps below for more help.

EA app

If you’re not seeing your Apex Legends progress on the EA app, you might be logged in to the wrong EA Account.

To check that you’re logged in to the right one, you can see which account you’re logged in to in the top-right corner of the EA app.

Once you’ve logged in with the right EA Account, you should see your Apex Legends progress.

Steam

If you’ve recently started playing Apex Legends on Steam and see your progress is missing or that you’re at Level 1, your Steam account might not be linked to your EA Account, or it could be linked to the wrong EA Account.

First, check your Connected Accounts to see if your Steam account is linked to your EA Account. If they’re not, follow our steps to unlink your account and then relink the correct one.

Once you’ve logged in with the EA Account that’s linked to Apex Legends, you should see your progress.

PlayStation®, Xbox, and Nintendo Switch™

To find your Apex Legends progress on a console, make sure:

• your platform account is linked to your EA Account
• you’re logged in to your console with the platform account that’s linked to your EA Account.

If it’s your first time playing Apex Legends on a console, your platform account might not be linked to your EA Account. Follow these steps to link your accounts.

If your accounts were merged because of Cross Progression, you might have lost some Apex Legends progress. Here’s why that might’ve happened and what you can do to fix it.

• For more info on Cross Progression, check out this article.
• Keep an eye on @EAHelp and @PlayApex for everything from outage info to news about the game.
• Subscribe to EA Help on YouTube for video walkthroughs and guides.