Need help in FIFA Mobile? Follow these steps to get help in-game or find your User ID in case you can’t access the game.
If you’re playing FIFA Mobile and need help, the fastest way to get it is by contacting us in-game. Follow the steps below to learn how.
Can’t access the game?
- Check if we have an answer or support for your issue on Twitter.
- Think you lost game progress? See if you can restore your progress with these troubleshooting steps.
- What if I can’t access the game? If you can’t log in, your User ID should show up on the loading screen.
- Make sure to always have your User ID when you contact us so we can find your account.
- Tap the Settings (cogwheel) icon on the home screen.
- Tap the arrow icon next to Customer Service and follow the instructions to get in touch with us.
- From the Settings menu, tap the arrow icon next to Credits.
- On the scrolling Credits screen, touch and drag down until you see your UserId. Screenshot or write it down before contacting us so you have it ready. You’ll need it if you’re ever locked out of the game and need to contact us here on EA Help.
If you can’t log into the game, you can still contact us here on EA Help.
When you do, make sure you have your User ID so we can find your account.
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