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If you think someone hacked your EA mobile game, the first thing you need to do is update the account that it’s linked to: Facebook, Google Play, or your Apple ID. Here’s how.

Most of our mobile games link to another account so that you can back up your game.  If someone has gotten into your game, you’ll need to make changes to the account that it’s linked to.

If you play The Simpsons: Tapped Out, Scrabble, or Plants vs Zombies Heroes, your game links to your EA Account to back up your saves and progress. If you play one of these games and think it was hacked, check out our steps on how to help secure your EA Account.

If you don’t have your game linked, all of your saves are local to your device. If stuff is missing or has been changed, then someone else must have accessed the device you’re playing on.

Make sure you’re the only one with access to your device to help keep your account in your control. Use a screen lock with PIN or fingerprint access.

We also suggest that you link your mobile account now to keep your progress backed up.

Are you logged in to the right account? If you have more than one account, double-check that you are signed in to the right one.

Once you’ve gone through the steps above to secure your account, we’ll try to help you get your content back.

  1. Secure your account by updating your linked account settings and your device settings.
  2. Find your game ID for your mobile game, if possible. Check out our list of which games have IDs that we can use to help you.
  3. Contact us with the info above for help.
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