How to troubleshoot EA SPORTS FC™ connection issues

Connection troubleshooting steps

Your personal network connection has a big impact on your Connection Quality and your online gameplay experience.

These are advanced network changes. For specific instructions for your hardware, follow your router’s manual.Before trying the steps in this article, use the EA Connection Quality Report to see how your connection is rated.

Getting the error message Connecting to Ultimate Team™ is not possible at the moment? It may be due to an issue with the server. You can check the server status on our page or keep an eye on @EASPORTSFC for outage info.If the servers are working, try the steps in the rest of this article.

If your Connection Quality is normally Good or Great but dropped

Try the troubleshooting steps if:

you unexpectedly have Okay or Poor matches in your Match History.
you notice connection monitoring icons in your EAS FC matches that aren’t usually there.

Shut down and restart your game

You might experience connectivity issues if you were matched to a different Game Data Center than usual.

Restart your router

If your router and modem are separate, try restarting both. Wait at least 30 seconds before turning your router and modem back on.

Check what else is happening on your network

You might experience a slower connection if you’re using your network for multiple activities, like:

downloading large files
streaming HD or 4K videos
sharing the network with many people while playing.

To improve your connection, stop other activities while you play.

If your Connection Quality is inconsistent

Play on a wired connection

You’re more likely to experience network interference when playing through Wi-Fi because it moves the packets of game data through the air. An ethernet cable usually ensures a more stable connection.

Change your Wi-Fi network connection

If you can’t use a wired connection, you can choose between 2.4GHz and 5GHz bands if your router supports it.
2.4GHz connections tend to have a longer range, meaning you can sustain a connection further away from your wireless router. However, 2.4GHz is generally slower and leads to higher ping and potential network instability (packet loss and jitter).
5GHz is a faster connection and generally provides a more stable Wi-Fi connection. Because 5GHz has a shorter range than a 2.4GHz connection, try to set up your router as close to your gaming device as possible.

Change your Wi-Fi channel

If you’re playing in an area with many other Wi-Fi connections or electronic devices, you may end up with overlapping channels. This can lead to slower speeds and network instability.
Changing your Wi-Fi channel to one that doesn’t overlap with others can provide a faster and more stable connection.
If you’re playing using the 2.4GHz band, selecting a non-overlapping channel may be your best option: channels 1, 6, and 11. You might need to try multiple channels to find the best option for you.

If your Connection Quality is often only Okay or Poor

All of the troubleshooting from the previous section can help with Okay or Poor quality connection. If those didn’t work, try these troubleshooting steps.

Check your router firmware

Firmware updates can help fix issues or bugs with your router, including network issues. For specific instructions for your hardware, follow the steps in your router’s manual. Depending on your router, this can be a highly technical change, so proceed with caution.

Don’t use a VPN

If you’re using a VPN, disconnect it to see if that helps fix your connectivity issues.

Enable Quality of Service (QoS) on your router

Some routers have a QoS option that lets you set up priorities for certain network traffic. If your router has a QoS option, set it up to prioritize the network traffic from EAS FC.If you’re sharing your network with others, this option can help you have the appropriate bandwidth available for the game data packets.