How to find missing content in Madden NFL 25

What to check first

Start with these troubleshooting tips to check if you can find your missing content in Madden NFL 25.

Restart your system and launch Madden NFL 25 again.
Check everywhere in your game, including inventory and messages.
Content can take up to 24 hours to show up—check the date you’re supposed to receive it
Check the current server status for Madden NFL 25 and your platform.
Check @MaddenNFLDirect and @EAHelp for updates or news that might relate to your missing content.

If you’ve tried these but still can’t locate what’s missing, choose from the missing content categories below and follow the troubleshooting tips.

How to find missing Coins or Points

If you’re missing Coins, make sure you haven’t already spent them.
If you’re missing Points, check your transaction or order history to make sure your Points purchase was successful.
On the EA app, select Account from the menu bar and choose Order History.
On Xbox, choose Profile and go to Account. Select Payment & Billing and then Order History.
On PlayStation®, head to Profile and select Transaction History.

How to find missing Packs, Players, or other items

First, double check the date that you should receive the content. Packs, Players, and other content can take 24 hours to appear in your inventory.
From the Ultimate Team menu, head to the My Team tab and check your Binder for the players or collectibles you’re missing. You can also access Unopened Packs from this menu.

How to find missing EA Play rewards

EA Play gives members access to exclusive rewards, trials, and discounts.If you’re missing EA Play rewards, check that your EA Play membership is active on the platform where you’re playing Madden NFL 25.

EA app

PlayStation®

Xbox

1
Go to your EA Account and sign in using the EA Account details you used to join EA Play.
2
Choose the Subscriptions and Memberships tab. If you have an EA Play membership, it’ll be listed as Active in the Membership section.

Check out these articles to learn how to use EA Play on your platform.

Missing content after upgrading to a next-generation console

Madden NFL 25 has Dual Entitlement, which gives you the older (Gen 4) and newer (Gen 5) versions of the game if you switch between console generations on either PlayStation® or Xbox.

Missing content after upgrading to a next-generation console?Some modes and features are only available in the PlayStation®4 and Xbox One versions of Madden NFL 25, while others are exclusive to the PlayStation®5 and Xbox Series X|S versions. If you upgraded your game version using Dual Entitlement, we won’t be able to restore any missing content from a feature or mode that’s not available on the next-generation console version of Madden NFL 25.

PlayStation®

Xbox

On PlayStation®, Dual Entitlement means:

you get access to both PlayStation®4 and PlayStation®5 versions of the game when you buy the digital version for PlayStation®
you can play the PlayStation®5 version of Madden NFL 25 at no extra cost if you upgrade your console from a PlayStation®4 to a PlayStation®5.

What content won’t carry over with Dual Entitlement?If you upgrade your Madden NFL 25 version from PlayStation®4 to PlayStation®5, content or progression in the following modes or features won’t carry over.

Franchise mode.
Face of the Franchise.
Madden Ultimate Team (MUT).

For example, any Packs you earn and open while playing Madden Ultimate Team (MUT) in Madden NFL 25 on PlayStation®4 won’t move over when you launch MUT on PlayStation®5 after upgrading the game version.How to find console generation-specific content on PlayStation®If you upgrade your game version with Dual Entitlement, any content or progress that doesn’t carry over to PlayStation®5 will still be available in your PlayStation®4 version of Madden NFL 25.
To find this content, launch and play the PlayStation®4 version of Madden NFL 25 on your PlayStation®4 console
What features and modes are only on PlayStation®5? These include, but aren't limited to:

FieldSENSE™ BOOM Tech
Superstar mode
Franchise mode updates or progression
Cross-play.

What features and modes are only on PlayStation®4? This includes, but isn’t limited to:

Face of the Franchise.

How to get more help with missing content in Madden NFL 25

There are some types of missing content that EA Advisors won’t be able to help with.

We can’t track down limited edition Packs, missing XP, or reverse mistaken picks on Draft Packs.
We can’t recover content that you accidentally discarded. Make sure you double-check before discarding anything.
We can’t restore missing Cred if you move from PlayStation®4 to PlayStation®5 or from Xbox One to Xbox Series X|S.

If you’ve tried the troubleshooting steps above and still can’t find your missing Madden NFL 25 content after 24 hours, we’ll need the following information to help you.

Your EA Account email.
The type of console or platform you play on (e.g., PC or PlayStation®).
Your platform account username.
Details about the missing content.
How or where you got the content.
The approximate date and time you got the content and when you noticed it was missing.
Proof of purchase if you bought the missing content with real money.

Once you’ve gathered those details, contact us.