Överblick
Learn how to submit an appeal if you think we banned or suspended your STAR WARS™: Galaxy of Heroes account by mistake.
Appealing your ban or suspension doesn’t guarantee we’ll reverse the action taken on your account.Our investigation system has been updated, and we can’t investigate bans or suspensions issued under our previous system. We can only investigate bans that occurred after September 30, 2024.
Why accounts may get banned or suspended
We want to keep STAR WARS™: Galaxy of Heroes a safe, fair, and fun place for everyone. When you install or play any EA game, you agree to play fairly and follow our rules. We take any breaches of our Rules of Conduct or Positive Play Charter very seriously.Abuse, harassment, and cheating are against our rules. If you break the rules, you’ll get an in-game notification telling you whether the action on your account is a suspension or a permanent ban. If you were suspended, the notification will let you know how much time remains on your suspension before you’ll be able to play again. Learn more about EA Account locks, bans, or suspensions.How to appeal a ban or suspension
If you think we made a mistake when we banned or suspended your account, here’s how to submit an appeal.- 1Before appealing, review our Rules of Conduct to learn more about what actions or behaviors may result in us banning or suspending an account.
- 2If you still think we made a mistake, you can appeal your ban or suspension by filling out this form. This link will open the form in your device’s web browser.
- Your Ally Code. Learn how to find your STAR WARS™: Galaxy of Heroes Ally Code.
- The approximate date you were banned or suspended.
- Details on why you want to appeal your ban or suspension.
What happens after an appeal is submitted
Once you submit the form, we’ll investigate and take action according to our policies. For privacy reasons, we won’t be able to let you know if we take any action following our investigation.Want to learn more about our rules? Check out our article on EA rules to know and follow.Find out how to report players or illegal content in other EA games and services.