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These guides help you troubleshoot Connection Quality issues by relevant issue type, understand the network metrics that impact your Connection Quality, and learn more about the EA Connection Quality Report and how your EA SPORTS FC™ Connection Score is calculated.
Connection Quality guides
Troubleshoot
Metrics
FAQ
Troubleshooting steps
If you’re not able to connect to the EA SPORTS FC™ servers, check the server status on EA Help or @EASFCDirect for updates on server outages. You can also check your platform's server page to see if a recent outage affected your EA SPORTS FC™ connection.If the servers are online, select your issue below to get troubleshooting steps for improving your Connection Quality.Restart your platform and router
Difficulty level: Easy | Est. time to complete: 5 min
Close background activity
Difficulty level: Easy | Est. time to complete: 5 min
Check for game or EA app updates
Difficulty level: Easy | Est. time to complete: 10 minYour game or EA app may be pending an update, which could help resolve connection issues. Try restarting the EA app. If any updates are pending, they will download automatically.In EA SPORTS FC™, you can download the latest updates by selecting Settings (cogwheel icon) in the main menu. Then go to Edit Teams and select Download Updates.
Update network drivers
Difficulty level: Intermediate | Est. time to complete: 15 minIn Device Manager on your PC, find your network adapter and update drivers to ensure optimal performance and bug fixes.
Manage your ISP
Difficulty level: Advanced | Est. time to complete: 30 minIf you think you’re running into issues because of your ISP, consider reviewing the ISP leaderboard and check if another ISP in your area has a more optimal connection score compared to your current ISP.Switch to a wired connection
Difficulty level: Intermediate | Est. time to complete: 10 minUse an Ethernet cable instead of WiFi for lower latency and reduced packet loss. If Ethernet isn’t possible, try moving closer to the router, or moving any objects that could interfere with WiFi connectivity (e.g. furniture).Switch to a different WiFi band
Difficulty level: Intermediate | Est. time to complete: 10 minIf you can’t use a wired connection, you can choose between 2.4GHz and 5GHz bands if your router supports it.2.4GHz connections tend to have a longer range, meaning you can sustain a connection further away from your wireless router. However, 2.4GHz is generally slower and leads to higher ping and potential network instability (packet loss and jitter).5GHz is a faster connection and generally provides a more stable Wi-Fi connection. Because 5GHz has a shorter range than a 2.4GHz connection, try to set up your router as close to your gaming device as possible.Close background activity
Difficulty level: Intermediate | Est. time to complete: 10 minClose any unnecessary background activities (e.g. game downloads, streaming apps, or updates) that consume bandwidth.Change your Wi-Fi channel
Difficulty level: Intermediate | Est. time to complete: 20 min- If you’re playing in an area with many other Wi-Fi connections or electronic devices, you may end up with overlapping channels. This can lead to slower speeds and network instability.
- Changing your Wi-Fi channel to one that doesn’t overlap with others may provide a faster and more stable connection.
- If you’re playing using the 2.4GHz band, selecting a non-overlapping channel may be your best option: channels 1, 6, and 11. You might need to try multiple channels to find the best option for you.