EA Help: Official Support

Why did you visit the EA Help site today? *

To decide what game to buy To learn how to play a game To answer a question about my account To read a help article about my game To see if other players have found a fix to my problem To find out how to contact EA To request a game feature or report a game bug to EA

What product did you need help with? *

Search all products

What did you want to know more about? *

Account security Billing and purchasing Download and installation Game access (codes, betas, demos) Game play (features, enhancements, tips) Missing game items Game cheating or harassment Troubleshooting (connectivity, performance, crashing, or hardware)

Did you find an answer to your question? *

Yes No

If you were unable to resolve your issue with the available web articles, how else did you try to find your answer? *

I contacted EA I visited the EA support web forums I sought help outside EA I stopped looking for the answer

How easy or difficult was it to find the information you needed on EA Help? *

6 (Very Easy) 5 (Easy) 4 (Somewhat Easy) 3 (Somewhat Difficult) 2 (Difficult) 1 (Very Difficult)

How satisfied were you with your EA Help experience today? *

6 (Very Satisfied) 5 (Satisfied) 4 (Somewhat Satisfied) 3 (Somewhat Dissatisfied) 2 (Dissatisfied) 1 (Very Dissatisfied)

How would you prefer to resolve any issues you experience? *

Reading web articles Using web forums Sending an email to customer service I prefer to chat to customer service online I prefer to talk on the phone with customer service No preference

Do you have ideas for how to make the EA Forums site better?

EA appreciates your feedback!

EA Customer Satisfaction Survey