Help us improve EA Help! Take Survey No, Thanks

You can view a lot of data for your EA Account on or in your settings. Learn how to find it here.

The information EA collects when you set up your EA Account and interact with our products and services, as well as how we use this information, is detailed in our Privacy and Cookie Policy.

To request your Codemasters data:

  1. Click Help and Support.
  2. Select Data Privacy as your game and choose the type of request you’d like to make.
  3. Follow the instructions on-screen.

⚠️ If you have a Codemasters account and an EA Account, you’ll still need to follow the steps below to download your EA Account data.

If you want to access your Playdemic data:

  1. Visit Helpshift and raise a ticket.
  2. Select Account as the ticket category, then select Privacy Request.

⚠️ If you have a Playdemic account and an EA Account, you’ll still need to contact us for help with your EA Account.

Follow the steps here to request your Glu data or to delete your Glu account.

⚠️ If you have a Glu account and an EA Account, you’ll still need to follow the steps below to download your EA Account data.

It may take up to an hour for your data to download.

Download your data

Want to download your EA Account data? You can do that right from your EA Account settings.

  1. Go to your EA Account settings.
  2. Click on Your EA Data.
  3. Click Request a Download.

Your data will be downloaded as a JSON file to your computer so you can review it.

Review your account data

See your EA Account information, including:

  • your basic account information (including your EA Account ID)
  • regional settings
  • connected accounts
  • game specific identities
  • refund requests
  • security information
  • privacy settings
  • email marketing preferences
  • payment methods
  • game tester program preferences.

Want to see what you’ve bought for your Xbox or PlayStation? Check out your Microsoft Order History or your Sony Transaction History instead.

For full details on the data that you can access yourself and where you can find it, expand the sections below:

About Me

In your About Me settings, you’ll be able to see all of your EA Account’s Basic Information. Your Basic Information includes:

Your account info

  • ID: Your EA Account ID
  • Real Name: Your first and last name, if you put one on your account
  • Email: Your email address
  • Date of Birth: Your birthday
  • Member Since: The date you created your account
  • Avatar: The avatar or photo you use on your profile

Regional Settings

Here you’ll find:

  • Country of Residence: Where you live
  • Language: What language you speak

Connected Accounts

If you’ve got one connected to your account, here you’ll see:

  • PlayStation™Network Online IDs (PSN IDs)
  • Xbox Live Gamertags

Game Specific Identities

When you use certain EA services or games, these are what you’ll see here:

  • Persona ID (on PC)
  • Forum-specific usernames
  • Game-specific usernames, like for The Sims

Where can I find it?

In the About Me tab in your account settings on

EA Account login details are used on the following sites:

Games you own

You can see all of the games, expansion packs, and DLC you own that are added to your EA Account.

Where can I find it?

My Game Library in the Origin client or My Collection in EA Desktop.

Your profile information

Your EA Account holds all of your profile information. Profile information includes:

  • Your games
  • Your Friend List
  • Your achievements
  • The games you’ve added to your Wishlist

Where can I find it?

View your profile from EA Desktop:

The EA Desktop app is currently in Beta, so only some players have access. Find out more in our article.

  1. Open the EA Desktop app.
  2. Click on your avatar in the top right corner.
  3. Click My profile.

View your profile in the Origin client:

  1. Open the Origin client on your computer.
  2. Click View in the menu bar.
  3. Click My Profile.


These include any communications to and from your account, including:

  • emails from us
  • forum posts
  • EA Help case information
    • The status of the case
    • Chat transcripts
    • emails to and from us

Where can I find it?

Emails: Log into your email service provider account with the email address on your EA Account. Navigate your inbox to find received, sent, filed, and deleted (trash) emails with us.

Forum posts: Log into the forum you use, like Answers HQ or a game’s specific forum, and find all your posts under your profile.

EA Help case information:

  1. Login to your account at
  2. Click Accounts, then My Cases.
  3. Click on a case to view more information about it.

Account security

Help keep your account safe with the following security information:

  • Password
  • Security question
  • Login Verification – whether it’s on or off
  • List of Trusted Devices, including Device Name, Location, and Trusted Date
  • Secondary Email, if you’ve added one to your account

Where can I find it?

The Security tab in your account settings on

Privacy Settings

Here you can update your preferences for:

  • who can see your profile
  • who can see your Achievements 
  • how users can search for you (by email address, PSN IDs, and Xbox Live Gamertags)
  • your Blocked Users List.

Where can I find it?

The Privacy Settings tab in your account settings on

Email Preferences

You can manage your email preferences and what emails you’d like to get from us.

Where can I find it?

The Email Preferences tab in your account settings on

Order History

Find all the information for the purchases you’ve made on Origin, including:

  • Date
  • Description/Order #
  • Status
  • Price.

Where can I find it?

The Order History tab in your account settings on

Payment Methods

If you save a payment method to your account, you’ll be able to see:

  • credit card information
    • The last four digits of your credit card
    • Expiration date
    • Country
    • Zip/post Code
    • Your first and last name
    • Phone number, if you added it
  • PayPal Account Name, typically your email address
  • information for any other saved payment methods that are available in your region
  • EA Wallet
    • any Available Balance
    • your EA Wallet Activity, including Date, Description, and Total.

your EA Wallet Activity, including Date, Description, and Total.

Where can I find it?

The Payment Methods tab in your account settings on

Community Playtesting information

You can join the Community Playtesting Program by opting in to the games you would like to test.

Where can I find it?

The Community Playtesting tab in your account settings on

Player Controls

Manage your Player Controls, including your monthly spend limits on games, expansions, and microcontent.

Where can I find it?

The Player Controls tab in your account settings on


Manage your Family and add teen accounts to your Family to stay in control of what your teens spend.

Where can I find it?

The Family tab in your account settings on


In addition to your About Me settings, you can also view your connected accounts, like your linked PlayStation Network IDs and Xbox Gamertags, and any apps you’ve authorized for your account in your Connections.

Where can I find it?

The Connections tab in your account settings on

Device IP Address

You’re able to see the IP address for the devices that you play on.

Where can I find it?

To find the IP address for your device for:

  • PC on
  • Xbox One on
  • PlayStation 4 on
    • From this page, choose the language you want to read the manual in.
    • Then click the system you’re using.
    • Click Settings, then Network, then Test Internet Connection to see how to find your IP address.

Mobile games

You can see your game specific ID and Friends lists.

Where can I find it?

Game specific player IDs are only available in certain games.

Find your game-specific ID for available games by using our article.

Friends lists may vary by game.

Information on Data Privacy Rights

You may have certain rights over the personal information that we process about you. To find out more, see section 8 of our Privacy & Cookie Policy.

Contact Us

Was this article helpful?

0% of 0 players found this article helpful.


Related content

Was this article helpful?

0% of 0 players found this article helpful.