Get information about EA Account locks, bans, and suspensions

• Lock: we’ll temporarily remove access to a game or your EA Account when we notice too many failed login attempts or other suspicious activity. We do this to protect your account from being accessed by anyone other than you. Learn more about what you can do if you’ve been locked out of your account.
• Suspension: we’ll temporarily remove your access to a game, part of a game, or your EA Account when we notice activity on your EA Account that goes against our Terms of Service or Rules of Conduct. They’re usually timed and expire after a certain period of time.
• Ban: we’ll remove your access to a game, part of a game, or your EA Account for an extended period of time. We'll normally ban your EA Account due to repeated or extreme violations of our Terms of Service or Rules of Conduct. Account bans are typically permanent.
  

1. Sign in to your account.
2. Select Account support.
3. Choose Ban history to see details on current and past bans and suspensions.

Think your account was hacked? Follow our steps to help re-secure your account.

If you think the lock, ban, or suspension on your EA Account was a mistake, you can appeal the decision.

To appeal, contact us here, fill out the webform, and select Send.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com about your case within 10 days, though sometimes it takes longer. The email will give you further details about our decision and how to dispute it if you think we’ve made a mistake. Our advisors can no longer transfer cases to our Terms of Service Moderation team.

We’ll ban, suspend, or sanction accounts when we see any inappropriate content or evidence of cheating. We’ll also take action against any account that posts vulgar, threatening, or harassing content in any EA game or on any EA website.

Cheating includes but isn’t limited to:

• using third-party software, such as aimbots, wallhacks, and other similar cheats to gain an unfair advantage over other players
• performing in-game exploits or abusing glitches or bugs
• stat padding (abusing game features in an unintended manner to artificially stack on scores)
• win-trading or otherwise manipulating in-game ranking systems with the collaboration of others
• using software or cheat tools that disconnect other players from the EA servers.

To avoid your account being banned or suspended, always follow the rules of conduct in EA’s User Agreement.

Keep in mind: If you submit a chargeback for a refund outside of our refund policy, we may take one of the following actions:

• lock your EA Account
• remove the content charged back.

• Want to make sure you stay in the game? Learn about EA rules to know and follow.
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