How to get help and find your ID in your EA mobile game

Updated 1 week ago1 min read

Overview

The best way to get help in your EA mobile game is in-game. Learn how to contact support or find your ID in case you’re ever locked out—we’ll need your ID to help you.

Table of Contents

How to get help in-game

The best way to get help is in-game. You can get help from your in-game menu in most Mobile games, 
  1. 1
    Go to the Settings menu.
  2. 2
    Select an option like Help, Contact Us, or Customer Support.
  3. 3
    Follow the prompts to get help, read articles, or submit a support request.
If you can’t get help in-game, you can still: 

How to find your ID

Make sure to screenshot or make a note of your ID. We’ll need it if you’re ever locked out of your game or need help.
Different mobile games have different settings, but in most games, you can find your ID by going to Settings. Your ID is usually near your username. 

If it’s not there, try choosing Help, then About, and looking for a term like PlayerID, User ID, or PersonaID.

Can’t access your game?

Have your ID ready before reaching out to us here on EA Help. Without it, we can’t find your account.
Still having issues?
Get in touch with our customer support team for more help.