How to reset Origin on Mac

Resetting Origin

If Origin won’t launch and keeps crashing on your Mac, try the Reset Origin tool for a quick and easy solution for a lot of crashing issues.

Here’s how to do it:

Getting requests to enter your Mac user credentials?

Are you having problems getting Origin Helper to run? Does it keep asking you for your Mac credentials? Download our diagnostic tool to run an AppleScript that will debug Origin Helper on your Mac.

Once you’ve successfully used the tool, a file called Origin Troubleshooting.txt will be made and saved on your desktop. It doesn’t have any personal information about you or what’s on your Mac, and only works to diagnose application issues.

These files are used by our developers to troubleshoot issues. We’ll update this article as soon as we have a fix.

Follow these steps: