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How can I recover her???😩 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"175","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:4952495":{"__typename":"Conversation","id":"conversation:4952495","topic":{"__typename":"ForumTopicMessage","uid":4952495},"lastPostingActivityTime":"2025-04-26T17:38:24.495-07:00","solved":false},"User:user:242320":{"__typename":"User","uid":242320,"login":"j9at1i33a30e","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Seasoned Novice","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-1.svg?time=1721239493000"},"id":"user:242320"},"ForumTopicMessage:message:4952495":{"__typename":"ForumTopicMessage","subject":"Unable to make purchases","conversation":{"__ref":"Conversation:conversation:4952495"},"id":"message:4952495","revisionNum":1,"uid":4952495,"depth":0,"board":{"__ref":"Forum:board:the-sims-mobile-en"},"author":{"__ref":"User:user:242320"},"metrics":{"__typename":"MessageMetrics","views":532},"postTime":"2024-08-07T09:51:20.361-07:00","lastPublishTime":"2024-08-07T09:51:20.361-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I haven’t been able to make any transactions in the game. I keep getting the same error “Transaction in progress - please restart the game to continue the transaction”. The transaction never gets completed. I’ve also reinstalled the game. But I still keep getting the same error. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"281","kudosSumWeight":8,"repliesCount":21,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12129739":{"__typename":"Conversation","id":"conversation:12129739","topic":{"__typename":"ForumTopicMessage","uid":12129739},"lastPostingActivityTime":"2025-04-26T08:03:04.295-07:00","solved":false},"User:user:5507144":{"__typename":"User","uid":5507144,"login":"SilverStarArcher","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5507144"},"ForumTopicMessage:message:12129739":{"__typename":"ForumTopicMessage","subject":"Sims mobile won't transfer to new phone.","conversation":{"__ref":"Conversation:conversation:12129739"},"id":"message:12129739","revisionNum":1,"uid":12129739,"depth":0,"board":{"__ref":"Forum:board:the-sims-mobile-en"},"author":{"__ref":"User:user:5507144"},"metrics":{"__typename":"MessageMetrics","views":46},"postTime":"2025-04-25T22:10:48.157-07:00","lastPublishTime":"2025-04-25T22:10:48.157-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I recently created an account and linked to EA as well as another platform to save the sims mobile game I have played for 3 ish years so that I wouldn't lose progress. I downloaded Sims to my new phone, went through the tutorial as instructed, went to tab, connect ,etc. I get all the way to where it asks if I want to continue with the new game or with my level 60 old game. When I press the option for the old game the box dissappears, but leaves me in the new game. I have tried closing the app, restarting my phone, reinstalling again, etc. Every time the same things happens. I have logged into my EA account online to make sure everything was linked still and it is showing linked to 2 platforms. I have spoken to 2 chat agents who led me in a circle. I have also sent an email and had no response. This seems pretty ridiculous. I really dont want to lose all my progress. Has anyone had this issue or know how to fix it???? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"944","kudosSumWeight":1,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12128329":{"__typename":"Conversation","id":"conversation:12128329","topic":{"__typename":"ForumTopicMessage","uid":12128329},"lastPostingActivityTime":"2025-04-25T08:37:30.328-07:00","solved":false},"User:user:5508279":{"__typename":"User","uid":5508279,"login":"lovely0525","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/userAvatar/50246662/416x416.PNG"},"id":"user:5508279"},"ForumTopicMessage:message:12128329":{"__typename":"ForumTopicMessage","subject":"Help me to restore my old game please.","conversation":{"__ref":"Conversation:conversation:12128329"},"id":"message:12128329","revisionNum":1,"uid":12128329,"depth":0,"board":{"__ref":"Forum:board:the-sims-mobile-en"},"author":{"__ref":"User:user:5508279"},"metrics":{"__typename":"MessageMetrics","views":24},"postTime":"2025-04-25T08:37:30.328-07:00","lastPublishTime":"2025-04-25T08:37:30.328-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" hello, i am an old player of TSM I played it last few years ago, but now everyone in my TSM is dead and only one character is left, but i cant do anything with this character, i dont want to start a new game again because i dont want to lost my collection of clothes designs and all of my achievements. please help me thank you! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"330","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:android","text":"android","time":"2024-07-11T08:45:50.838-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98Mg","node":{"__typename":"Tag","id":"tag:discussion","text":"discussion","time":"2024-07-12T17:00:02.286-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98Mw","node":{"__typename":"Tag","id":"tag:technical issues","text":"technical issues","time":"2024-07-12T17:00:02.291-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12118913":{"__typename":"Conversation","id":"conversation:12118913","topic":{"__typename":"ForumTopicMessage","uid":12118913},"lastPostingActivityTime":"2025-04-21T01:59:53.155-07:00","solved":false},"User:user:5502536":{"__typename":"User","uid":5502536,"login":"5fpf92z1lwjl","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5502536"},"ForumTopicMessage:message:12118913":{"__typename":"ForumTopicMessage","subject":"Sims Mobile Workshop Area","conversation":{"__ref":"Conversation:conversation:12118913"},"id":"message:12118913","revisionNum":1,"uid":12118913,"depth":0,"board":{"__ref":"Forum:board:the-sims-mobile-en"},"author":{"__ref":"User:user:5502536"},"metrics":{"__typename":"MessageMetrics","views":21},"postTime":"2025-04-21T01:59:53.155-07:00","lastPublishTime":"2025-04-21T01:59:53.155-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I cannot start the workshop activity in my account. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"61","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12113466":{"__typename":"Conversation","id":"conversation:12113466","topic":{"__typename":"ForumTopicMessage","uid":12113466},"lastPostingActivityTime":"2025-04-18T05:51:58.198-07:00","solved":false},"User:user:5498121":{"__typename":"User","uid":5498121,"login":"1010170324490","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Rising Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5498121"},"ForumTopicMessage:message:12113466":{"__typename":"ForumTopicMessage","subject":"Can’t see furniture or items in build/buy","conversation":{"__ref":"Conversation:conversation:12113466"},"id":"message:12113466","revisionNum":1,"uid":12113466,"depth":0,"board":{"__ref":"Forum:board:the-sims-mobile-en"},"author":{"__ref":"User:user:5498121"},"metrics":{"__typename":"MessageMetrics","views":16},"postTime":"2025-04-18T05:51:58.198-07:00","lastPublishTime":"2025-04-18T05:51:58.198-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Can’t see furniture or items in build/buy I’m currently experiencing a frustrating bug in The Sims Mobile. When I open the furniture icon to buy or place new items, nothing shows up — all the categories appear empty. I also recently stored a table, and now my inventory looks completely blank, as if I have no items at all. Here’s what I’ve already tried: • Force closing and reopening the game • Restarting my phone • Checking my internet connection • Making sure the game is updated • Clearing the cache (where applicable) Unfortunately, none of these worked. Could you please help me solve this issue as soon as possible? It’s blocking my progress in the game. Thanks in advance,Amsi/Player ID 1010170324490 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"764","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2024-07-11T08:45:50.843-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12101316":{"__typename":"Conversation","id":"conversation:12101316","topic":{"__typename":"ForumTopicMessage","uid":12101316},"lastPostingActivityTime":"2025-04-16T08:02:22.664-07:00","solved":false},"User:user:5490385":{"__typename":"User","uid":5490385,"login":"lh3sisx84fxu","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5490385"},"ForumTopicMessage:message:12101316":{"__typename":"ForumTopicMessage","subject":"I need help restoring my progress on my game","conversation":{"__ref":"Conversation:conversation:12101316"},"id":"message:12101316","revisionNum":1,"uid":12101316,"depth":0,"board":{"__ref":"Forum:board:the-sims-mobile-en"},"author":{"__ref":"User:user:5490385"},"metrics":{"__typename":"MessageMetrics","views":48},"postTime":"2025-04-13T12:22:04.630-07:00","lastPublishTime":"2025-04-13T12:22:04.630-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Does anyone know why I restore my progress on my Sims game ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"60","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:12108683":{"__typename":"Conversation","id":"conversation:12108683","topic":{"__typename":"ForumTopicMessage","uid":12108683},"lastPostingActivityTime":"2025-04-16T07:46:27.732-07:00","solved":false},"User:user:4238479":{"__typename":"User","uid":4238479,"login":"Venaraymond","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Seasoned Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/47/845/416x416.JPEG"},"id":"user:4238479"},"ForumTopicMessage:message:12108683":{"__typename":"ForumTopicMessage","subject":"Can’t attend the parties of friends I added by code?","conversation":{"__ref":"Conversation:conversation:12108683"},"id":"message:12108683","revisionNum":2,"uid":12108683,"depth":0,"board":{"__ref":"Forum:board:the-sims-mobile-en"},"author":{"__ref":"User:user:4238479"},"metrics":{"__typename":"MessageMetrics","views":14},"postTime":"2025-04-16T07:43:33.381-07:00","lastPublishTime":"2025-04-16T07:46:27.732-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Hi EA 🫧 I added my friend by code, they added me as well, we both friends now on the list. I can’t attend their hosted parties and they can’t attend mine. Please help? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"171","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11334217":{"__typename":"Conversation","id":"conversation:11334217","topic":{"__typename":"ForumTopicMessage","uid":11334217},"lastPostingActivityTime":"2025-04-12T09:22:22.068-07:00","solved":false},"User:user:5148211":{"__typename":"User","uid":5148211,"login":"jwntm4ukkj51","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"New Novice","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/1/599/416x416.JPEG"},"id":"user:5148211"},"ForumTopicMessage:message:11334217":{"__typename":"ForumTopicMessage","subject":"Game stuck in Faster Forward tutorial","conversation":{"__ref":"Conversation:conversation:11334217"},"id":"message:11334217","revisionNum":1,"uid":11334217,"depth":0,"board":{"__ref":"Forum:board:the-sims-mobile-en"},"author":{"__ref":"User:user:5148211"},"metrics":{"__typename":"MessageMetrics","views":1082},"postTime":"2024-04-14T20:40:45.862-07:00","lastPublishTime":"2024-04-14T20:40:45.862-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia \n \n Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia \n \n Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia \n \n Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia \n \n Product: The Sims Mobile Platform:iOS List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) POCO F4 GT OS Version MIUI 14 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Account Verification: [SalixCat - Removed] my player id: my game stuck in tutorial Fast-er Forward, it been a long time the issue is still not resolved, can u just reset my progress in Fast-er Forward event? not reset my account but just reset the Fast-er Forward event only What do you expect to see? i can move from the Fast-er Forward Tutorial Connection Type Mobile Please select your region Asia Country Indonesia \n \n Account Verification: [SalixCat - Removed] \n my player id: \n [SalixCat - Removed Player ID. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.] \n my game stuck in tutorial Fast-er Forward, it been a long time, what I already do: \n 1. Reconnect my connection \n 2. Restart my phone \n 3. Check the game update \n 4. Uninstall my apps and then installed it again \n 5. Report the issue to EA help since 24 March 2024 ticket number [SalixCat - Removed] \n 6. try switching household and then switch back \n 7. troubleshooting \n the issue is still not resolved, can u just reset my progress in Fast-er Forward event? \n not reset my account but just reset the Fast-er Forward event only \n\n [SalixCat - Removed Player ID and other information. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.] ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"4375","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:bug","text":"bug","time":"1969-12-31T23:58:57.645-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":3,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:5010278":{"__typename":"Conversation","id":"conversation:5010278","topic":{"__typename":"ForumTopicMessage","uid":5010278},"lastPostingActivityTime":"2025-04-12T09:17:17.469-07:00","solved":false},"User:user:278954":{"__typename":"User","uid":278954,"login":"c2lmfozqpl52","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":{"__typename":"Rank","name":"Seasoned Newcomer","color":"000000","rankStyle":"TEXT"},"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-4.svg?time=1721239543000"},"id":"user:278954"},"ForumTopicMessage:message:5010278":{"__typename":"ForumTopicMessage","subject":"FAST-ER FORWARD BUG!!!","conversation":{"__ref":"Conversation:conversation:5010278"},"id":"message:5010278","revisionNum":1,"uid":5010278,"depth":0,"board":{"__ref":"Forum:board:the-sims-mobile-en"},"author":{"__ref":"User:user:278954"},"metrics":{"__typename":"MessageMetrics","views":68},"postTime":"2024-11-07T09:37:01.706-08:00","lastPublishTime":"2024-11-07T09:37:01.706-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" I am stuck in the fast-er forward tutorial. When i try to touch the symbol it says participate in an event to utilize the tool. I can't touch anywhere except that. 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The idea is to allow players to sell or trade items with each other — for example, I’ve always dreamed of owning a special item that was once a limited-time event reward, but I missed the chance to earn it. Meanwhile, another player might have that item but no particular use for it anymore. With a trading or item marketplace system, I could offer something in return — whether it’s another item, fashion piece, or even in-game currency. This could also work wonderfully with designer clothes or furniture, especially those that are rare, event-based, or seasonal. It would give players a reason to stay active, collect and share more, and it adds a lovely social and community element to the game. Thanks for reading — I hope this idea can be considered for the future of the game! 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Please help. 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"75","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11331587":{"__typename":"Conversation","id":"conversation:11331587","topic":{"__typename":"ForumTopicMessage","uid":11331587},"lastPostingActivityTime":"2025-03-30T12:32:11.815-07:00","solved":false},"User:user:125585":{"__typename":"User","uid":125585,"login":"Tiffany562411","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-9.svg?time=1721239660000"},"id":"user:125585"},"ForumTopicMessage:message:11331587":{"__typename":"ForumTopicMessage","subject":"[Open] - Mailbox ad icon disappears - Ads Not Working","conversation":{"__ref":"Conversation:conversation:11331587"},"id":"message:11331587","revisionNum":1,"uid":11331587,"depth":0,"board":{"__ref":"Forum:board:the-sims-mobile-en"},"author":{"__ref":"User:user:125585"},"metrics":{"__typename":"MessageMetrics","views":2540},"postTime":"2021-01-20T03:08:59.855-08:00","lastPublishTime":"2021-01-20T03:08:59.855-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Product: The Sims Mobile Platform:Android Phone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Note 9 OS Version Android 10 How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? odd question. I don't know What do you expect to see? Hopefully it will be fixed soon Connection Type Mobile Please select your region Country USA \n \n Description \n When I click on ad on the mailbox to watch it. It disappears and then I can't watch it. No more ad! This happens frequently 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