Unusual activity can be related to issues like phishing, logging in from shared connections, using weak passwords, or using the same password on multiple websites. When we see activity that seems out of the ordinary, we lock your account by resetting your password to keep your personal information and games safe.
Don’t worry, all of your purchases and progress are still there. We’re just helping keep things secure to avoid other people accessing them.
In order to log into your account and use the online features of our games, you need to reset your password.
We highly recommend you turn on Login Verification to fully secure your EA Account. This will check new and unrecognized devices when you log in. We also recommend choosing a password that’s unique to your EA Account.
For more tips on how to help keep your account secure, check out our account safety and security article.