If your downloads are getting stuck or your installed games aren’t loading, try these troubleshooting steps to get your PC games up and running.

Problems when the download gets stuck at 4 GB

If you start having trouble when your download reaches 4 GB, you may have a problem with your hard drive formatting. Some hard drives have FAT32 formatting, which can have issues with files larger than 4 GB.

Learn more about drive formatting and disk management with Microsoft Support.

Try re-installing the EA app

  1. Close the EA app (formerly EA Desktop).
  2. Open the Control Panel (find it by searching Control Panel in the Start menu).
  3. Under Programs, click Uninstall a program.
  4. Click on the EA app and uninstall.
  5. Reinstall the EA app, then try installing your game again.

Try running the EA app as an administrator

  1. Close the EA app.
  2. Right-click the EA app icon on your desktop (or in the EA app directory if not on your desktop) and select Run As Administrator.

This runs the EA app as an administrator account and should let the game install.

Try lowering the User Access Control settings

UAC is a Windows security feature that helps protect your device by preventing applications from gaining Administrator access to your operating system.

We recommend re-enabling UAC as soon as you’re finished troubleshooting.

Learn how to adjust the protection level in your User Access Control settings with Microsoft Support.

Try moving file location

  1. Close the EA app completely.
  2. Go to C:\Program Files\EA Games and move the folder for the game to a different place.
  3. Go to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop.
  4. Right-click on EADesktop.exe.
  5. Choose Run as Administrator.
  6. Start the download.
  7. Pause it after 30 seconds.
  8. In C:\Program Files\EA Games, copy the content of the old folder for the game into the new folder for the game.
  9. Resume the download.
  • If the above steps didn’t help you, head over to our Answers HQ forum to find a workaround.
  • Keep an eye on the @EAHelp Twitter account for everything from outage info, to news about the EA app.

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