EA Player Help Services

How can I delete my EA Account?

Learn how to delete your EA Account or EA Forums account or request to delete your data.

How to view your EA Account data

You can view a lot of your EA Account data on help.ea.com or in your EA Account settings. Learn how to find it here.

Unlink your platform accounts from your EA Account

Learn how to unlink other platform accounts (PC or console) from your EA Account in settings.

How do I deactivate my EA Account?

Need to temporarily deactivate your EA Account? Read on to learn more.

What to do if your EA Account has been hacked

If you think your EA Account was hacked, these steps may help secure it again.

Link your Facebook ID to your EA Account

Learn how to link your Facebook ID to, or unlink it from, your EA Account.

Upgrade a child EA Account to a teen account

Learn more about when you can update your child’s EA Account to a teen EA Account.

How to link your EA Account to Amazon

Connect your EA Account to Amazon to earn loot, rewards, and more.

How to report a problem with a game or EA Account

Having issues with one of our games or your EA account? Here are a few things you can try to get help.

How to create an EA Account

Get ready to play. We’ll show you how to set up your new EA Account and help you get in the game.

How to link your EA Account to Twitch

Connect your EA Account to Twitch to earn Drops for watching streams.

How to update your EA Account

Here’s what you need to know about updating your email address, EA ID, password, and other information in your EA Account settings.

How to link your EA Account to YouTube

Learn how to link your EA Account to YouTube and be eligible to earn rewards for watching select streams.

How to get help with your EA Account

Get help with your EA Account on EA Help and learn how to contact us using the EA Help website.

What to do if you accidentally made a second EA Account

If you accidentally created a duplicate EA Account, here’s how to merge your information into one account.

How to get help with fraud on your EA Account

If you're the victim of account fraud or notice unauthorized purchases on your EA Account, we can refund the charges and help improve your account security.

I can't log in to my EA Account

We have steps to help you find your email and password, and our advisors can help with anything this article doesn't answer.

How to link your EA Account to your Epic Games account

Having trouble linking your EA Account to your Epic Games account? Check out the steps below for some troubleshooting tips.

How to enable two-factor authentication on your EA Account

You can enable two-factor authentication (2FA) for extra account security. After you set up 2FA, we’ll send you a code to make sure it’s you any time a new device tries to log in to your EA Account.

Linking your platform accounts to your EA Account

Link your Xbox Live gamertag, PlayStation™Network Online ID (PSN ID), or Nintendo Account to your EA Account.

How to reset your expired password

Did you get a message to reset your password when you tried to log back into your EA Account after a while? Here’s what to do.

Find your EA Account email address

Learn how to find your email address in your account settings or the menu of some of your favorite games on PlayStation and Xbox.

How to get ready to play EA games

Log in to your EA Account, check your security info, and brush up on the rules to get into your game.

How to update your EA privacy settings and email preferences

Control what others can see about you on your EA Account by managing your privacy settings.

Update the password for your child’s account

If your child lost the password for their EA Account, learn how to reset it by requesting a password reset.

Get information about EA Account locks, bans, and suspensions

Find out why we issue bans or suspensions and how to submit an appeal if you think there’s been a mistake.

How to pay for Club Pogo

Learn how to purchase additional Gem Packs and a Pogo subscription.

Play EA SPORTS FC™ by the rules

Follow our rules of conduct in EA SPORTS FC™ so you don’t get banned.

How to install, buy, and play EA games on Steam

Learn how to buy and install EA games on Steam, play with friends, and more.

How do I find my EA SPORTS FC™ Points?

Missing Points in EA SPORTS FC™? Follow the steps below to find them.

Connecting the EA app and Discord

The EA app lets you link your EA Account with Discord to share your game activity with friends and servers.

How to set up an EA Account for a child

Learn how to set up a child account for your kids to help them have a safer and age-appropriate gaming experience while they play.

How to manage your EA Account security and safety

We take account safety seriously. Here are some tips to help make your password and other account information more secure.

How to create an EA ID

We’ll show you how to set up, update, and find your EA ID.

Unusual account activity

When we notice unusual activity on your EA Account, we lock it for your safety. Here’s what that means and how you can protect yourself.

Add friends on the EA app

Learn how to add friends on the EA app.

View your EA order history and status

Your order history keeps track of your EA app and Origin purchases from pre-order to play, with status updates at each stage.

How to play EA games on Amazon Luna

Learn about Amazon Luna and how to connect to your Amazon account to play EA games.

How to use parental controls in the EA app

Be more in control of your account and manage your family’s playtime and spending with the EA app parental controls.

Find games that are missing from your Library

If you can’t find your games, try these steps to see if they’re hidden, your purchase is still processing, or if you lost access.

How to use the EA app

Learn how to add games to your Library, add friends, and more in the EA app.

How to find your missing in-game content

If you bought or earned in-game content and it’s missing, check out the steps below to find it.

How parental controls impact child accounts

Access to certain online features for a child's account depends on the game, platform, and the parental controls that have been set.

How to manage in-game purchasing

Learn how to manage in-game purchasing and add your payment methods when playing EA games on PC, console, or a mobile device.

Troubleshooting payment issues in the EA app

If you’re having trouble making your purchase, see if our troubleshooting tips help you.

How to redeem your product and promo codes

Learn all about product codes, promotional codes, and how to redeem them.

Buying EA games: order and payment info

Find out what payment methods EA accepts and how to enter your info. Plus, learn how to buy games, expansions, and view your order history.

Troubleshoot your connection to EA games

Having problems playing EA games online? Follow our tips to help restore your connection.

How to close your mobile game account

Follow these steps to learn how to close your mobile game account and delete your mobile game data.

EA Gift Cards: Where to get them and how to use them

Learn how to buy and use EA Gift Cards to pay for EA games, products, and memberships.

How EA handles reports of harassment and illegal content

Find out how EA handles reports of harassment and inappropriate or illegal content, and what actions we may take to keep players safe.

How to get a refund for EA games

Find out how to get a refund for games that qualify under the Great Game Guarantee.

EA app payment and coupon error codes

Learn about error codes you might get while making purchases and using coupons in the EA app.

How to join an EA closed beta

Learn how to join an EA closed beta and what to do if you need help with your beta code.

How to avoid phishing

Learn about phishing and how you can avoid common scams.

How to troubleshoot common EA app error codes

EA app not working? Here are some ways to fix common error codes you might get while installing or running the EA app.

Change the language settings in the EA app

See how to change your language settings for the EA app and your games to another one of our supported languages.

EA rules to know and follow

Learn how to play by EA’s rules to make sure you, and players like you, have fun and stay safe while playing our games.

How to download your games in the EA app

Learn how to download games to your library in the EA app on PC or Mac.

How to save your EA mobile game

Learn how to link your mobile game to your Google Play or Apple ID account so you don’t lose your saves.

Popular help topics in EA Account

Get help with common issues that players are running into in EA Account.

Popular help topics in EA Account

Get help with common issues that players are running into in EA Account.

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