How to get help with your EA Account

1. Log in to your EA Account.
2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
3. Select Chat with us or Start chat.
4. Fill in the contact form with your:
   • first name
   • last name
   • e-mail
   • platform
   • subject (a short description of your issue)
   • attachments (e.g. screenshots, documents, links).
5. Select Send.
6. A chat window will open when you’re transferred to an advisor.

After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

1. Log in to your EA Account by selecting Log In from the top right and entering your credentials.
2. Choose the category you need help with in the Manage My Account dropdown menu or under Manage account.

Learn more about updating your EA Account in our article.

If you can’t access your EA Account, try logging in using your linked platform account.

1. Go to the EA Account login page.
2. Log in through your linked platform account. Another pop-up will appear for the platform you choose. This can be through your:
   • PlayStation® Network account
   • Xbox Live account
   • Steam account
   • Apple ID
   • Facebook account
   • Google account.
3. Log in using your sign-in details for that account.

If the account you sign in to is linked to an EA Account, you’ll be logged in on EA Help and you can view your account information.

If you still can’t access your account, read our article to learn about more help options.

• Check out the EA Forums for tips, workarounds, and solutions from other players.
• Follow us on @EAHelp for real-time updates on issues. That’s also where we’ll let you know when we’ve fixed a problem.
• Subscribe to EA Help on YouTube for video walkthroughs and guides.