EA Customer Satisfaction Survey

To decide what game to buy To learn how to play a game To answer a question about my account To read a help article about my game To see if other players have found a fix to my problem To find out how to contact EA To request a game feature or report a game bug to EA

Account security Billing and purchasing Download and installation Game access (codes, betas, demos) Gameplay (features, enhancements, tips) Missing game items Game cheating or harassment Troubleshooting (connectivity, performance, crashing, or hardware)

Yes No

I read an EA Help article. I contacted EA directly I went to the EA Answers HQ forum I sought help outside EA I stopped looking for the answer (tell us more in the feedback section)

6 (Very Easy) 5 (Easy) 4 (Somewhat Easy) 3 (Somewhat Difficult) 2 (Difficult) 1 (Very Difficult)

6 (Very Satisfied) 5 (Satisfied) 4 (Somewhat Satisfied) 3 (Somewhat Dissatisfied) 2 (Dissatisfied) 1 (Very Dissatisfied)

Reading web articles Using web forums Using email support Chatting with customer service online Speaking with customer service on the phone No preference