Clear cache to fix your game download or upload
EA Help Article
If you’re having problems downloading or updating your games, clearing your device’s cache can help.
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If you’re having problems downloading or updating your games, clearing your device’s cache can help.
Find out what payment methods EA accepts and how to enter your info. Plus, learn how to buy games, expansions, and view your order history.
Your order history keeps track of your EA app and Origin purchases from pre-order to play, with status updates at each stage.
Learn how to join an EA closed beta and what to do if you need help with your beta code.
Having issues with one of our games or your EA account? Here are a few things you can try to get help.
Learn about transferring save files and other common tips to play The Sims 4 on Mac.
Learn how to buy and install EA games on Steam, play with friends, and more.
Learn how to link your EA Account to YouTube and be eligible to earn rewards for watching select streams.
Find out how EA handles reports of harassment and inappropriate or illegal content, and what actions we may take to keep players safe.
If you’d like to use our IP (Intellectual Property) for personal purposes, check out our guidelines.
We have steps to help you find your email and password, and our advisors can help with anything this article doesn't answer.
Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.
Need some help with your pack install? Follow our guide below.
Learn how to delete your EA Account or EA Forums account or request to delete your data.
Learn how to unlink other platform accounts (PC or console) from your EA Account in settings.
Help your Sim find love with the Cupid’s Corner matchmaking app. Find out how to match with other Sims, set up a profile, and Create a Date.
Learn how to create a Will and turn Items into Heirloom Objects in The Sims 4 Life & Death Expansion Pack.
Connect your EA Account to Amazon to earn loot, rewards, and more.
Learn how to buy and use EA Gift Cards to pay for EA games, products, and memberships.
Learn how to find friends, play across platforms, and manage your social gaming experience with EA connect.
Learn about Amazon Luna and how to connect to your Amazon account to play EA games.
We have a workaround for Games for Windows Live games & Windows 8 issues.
Connect your EA Account to Twitch to earn Drops for watching streams.
Follow these steps to learn how to close your mobile game account and delete your mobile game data.
Get ready to play. We’ll show you how to set up your new EA Account and help you get in the game.
Here’s what you need to know about updating your email address, EA ID, password, and other information in your EA Account settings.
Learn how to set up a child account for your kids to help them have a safer and age-appropriate gaming experience while they play.
Get your EA PC games through the EA app and find out where to buy our games and virtual currencies as PC digital downloads.
We’ll show you how to set up, update, and find your EA ID.
We take account safety seriously. Here are some tips to help make your password and other account information more secure.
Control what others can see about you on your EA Account by managing your privacy settings.
Need to temporarily deactivate your EA Account? Read on to learn more.
Use these steps to send us screenshots, a proof of purchase, a DxDiag, or other info. Our advisors use these to help fix your issue.
When you contact us about a purchase, we'll sometimes ask you to provide proof of purchase. Here’s what we'll need you to send us.
When we notice unusual activity on your EA Account, we lock it for your safety. Here’s what that means and how you can protect yourself.
If your child lost the password for their EA Account, learn how to reset it by requesting a password reset.
If you can’t connect to your EA game, check if servers are down here.
If you accidentally created a duplicate EA Account, here’s how to merge your information into one account.
As part of the Coordinated Vulnerability Disclosure, we’re committed to protecting our players by fixing reported security issues in our games and services.
Having trouble linking your EA Account to your Epic Games account? Check out the steps below for some troubleshooting tips.
Find out why we issue bans or suspensions and how to submit an appeal if you think there’s been a mistake.
Having problems playing EA games online? Follow our tips to help restore your connection.
Learn how to find your email address in your account settings or the menu of some of your favorite games on PlayStation and Xbox.
If you think your EA Account was hacked, these steps may help secure it again.
Link your Xbox Live gamertag, PlayStation™Network Online ID (PSN ID), or Nintendo Account to your EA Account.
Find out how to get a refund for games that qualify under the Great Game Guarantee.
Learn more about when you can update your child’s EA Account to a teen EA Account.
Try these steps to fix EA games crashing or freezing on your PC, PlayStation 4 or 5, or Xbox One and Series X|S.
Learn how to link your Facebook ID to, or unlink it from, your EA Account.
Get help with your EA Account on EA Help and learn how to contact us using the EA Help website.
If you're the victim of account fraud or notice unauthorized purchases on your EA Account, we can refund the charges and help improve your account security.
You can enable two-factor authentication (2FA) for extra account security. After you set up 2FA, we’ll send you a code to make sure it’s you any time a new device tries to log in to your EA Account.
If you bought or earned in-game content and it’s missing, check out the steps below to find it.
If you need to request a refund, redeem a code, or get help with EA SPORTS FC Draft Tokens and connectivity, you can use one of our self-help tools below.
Learn how the Soul’s Journey works in The Sims 4: Bucket Lists, Unfinished Business, and Rebirth.
Before you download or create Custom Content and Mods for The Sims 4, make sure you’re familiar with our policy around Mods.
Find out how to customize your Sim’s sexual orientation, Turn-Ons/Turn-Offs, Romantic Boundaries, and WooHoo settings.
Everything you need to know about gardening in The Sims 4.
Everything you need to know to set up a Small Business in The Sims 4 Businesses & Hobbies Expansion Pack, from using ticket kiosks, to building Business Renown and designating spaces.
The Sims 4 For Rent Expansion Pack comes with a brand new lot type: Residential Rentals.
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