After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
For most issues, you can use an EA Help article to solve your problem. Before you contact us, see if any of our EA Account articles can help.
Need help with an EA game? Check out this article for support options.
Some topics may only offer articles, forums, or other resources instead of direct advisor support.
If you're having trouble getting help from an article, EA Advisors are here to help you with most account-related issues. When contacting us, include as much info about your issue as you can. This will save you time later.
You can use the Help Q&A Bot to find the info you’re looking for quickly. Look for the Help Q&A Bot icon in the bottom-right corner of any EA Help page.
The Help Q&A Bot can only offer solutions from our help articles. It can't connect you to an EA Advisor.
For game-specific questions, include the title of that game in your question.
If your question is related to EA Accounts, include EA Account in your question.
Learn more about updating your EA Account in our article.
If you can’t access your EA Account, try logging in using your linked platform account.
If the account you sign in to is linked to an EA Account, you’ll be logged in on EA Help and you can view your account information.
If you still can’t access your account, read our article to learn about more help options.
