How to manage your EA Account security and safety

Don’t share your info with anyone

If you give out your password or any other account info then you’re putting your account at risk. Help keep your account secure by making sure you’re the only one with access to it.

EA will never ask for your login information

There are no exceptions to this rule. Even if you get an email that appears to come from us, it’s a scam if it asks for your account information.

EA forum administrators will never ask for your account information

If you get a private message on our forums asking for your account information, it’s not us. Scammers may use names that sound legitimate, like “EA Admin” or “EA Developer.”  

We will never ask you for your account details. If you get a message like this, report it to a forum moderator. 

EA will never contact you through your console for any reason

If you get a private message through your console’s online messaging system claiming it’s us, it’s fake. We will never contact you through your console’s messaging system for any reason, so do not give out your details. Report the details of this message via Xbox Live and PlayStation™Network.

EA will never charge a fee for account recovery

If your social media post gets a reply from someone telling you to use their services to recover your EA Account, sometimes for a fee — it's not us. This is a common way to try to steal information. While these “experts” claim they can help you, this is entirely false. Sharing your login info with anyone puts your online accounts at risk.

The only place to get help with your account is through help.ea.com. Any other non-EA websites or social media accounts are not legit.

Here are some extra tips for your overall online safety: 

Use public computers with caution

If you log in from a public computer, such as at a school or a coffee shop, double check that the browser doesn’t save your login information. Delete the browser cache after you log out, too.

Make use of trusted browser tools

Many browsers have built-in phishing filters. These browser tools and plugins won’t stop all phishing sites, but they can help you avoid sites that will try to install malicious software on your computer. 

• Google safety diagnostic - You can check a website’s security with the Google Safe Browsing tool.  
• Web of Trust - This plug-in is available for all operating systems. It uses a stoplight-style rating system to warn against unsafe sites. It will display an icon next to your browser's address bar, clickable links, and search engine results.

Keep your antivirus and malware protection up-to-date

Viruses and malware (malicious software) can be harmful to your account security and can allow someone else to gain access to your account, user names, passwords, and other important information.

You can help protect yourself against malware and viruses by following the tips below.

• Use an antivirus/malware scanner. These programs can detect and remove any potential threats to your computer’s security.
• Make sure you have the latest updates for your computer and software.
• Avoid clicking links or opening websites that you don’t recognize, even if they appear to come from people you know via email, instant messages, or in-game messages. It’s possible that their account was used by someone else in an attempt to phish information or put malware on your system.
• Avoid any sites promising level ups, XP, in-game currency, and more. These sites may put malware or viruses on your system or might try to steal your account information by asking you to log in. Trying to get these things without earning them yourself in-game is also considered cheating and can lead to consequences for your account.

Don’t post your data online

Be cautious when sharing your data with anyone. Even sharing screenshots from your game on social media can reveal personal details you did not mean to make public.

If you think you entered your info on a phishing site by accident, change your password immediately. Your account may have already been compromised, but you might still have time to save it. 

Get in touch with us by using the following steps.

1. On the EA Help homepage, enter the title of your game or product into the search bar.
2. Select the game you need help with from the search results.
3. Select See all help topics.
4. Select the Manage my account category.
5. Select I need help with my hacked account.
6. Select the available option to connect with an EA Advisor.

Make sure to give us as much detail as you can. Our team will need information about what items (if any) you have lost, plus the date and time that you lost them. You can reach an EA Advisor for assistance even if you can’t access your account.