How to get help and find your User ID in EA SPORTS FC™ Mobile

Updated 2 weeks ago1 min read

Overblik

Follow these steps to get help in-game or find your User ID. We’ll need your ID to help you if you’re ever locked out of your game.

Table of Contents

Get help in-game

If you’re playing EA SPORTS FC™ Mobile and need help, the fastest way to get it is by contacting us in-game. 
  1. 1
    Select the Settings (cogwheel) icon on the home screen. 
  2. 2
    Select the arrow icon next to Customer Service and follow the instructions to get in touch with us.
  • Check if we have an answer or support for your issue on @EAHelp.
  • Think you lost game progress? See if you can restore your progress.

Find your User ID

Make sure to save your UID (a screenshot is an easy way to do this). You’ll need it if you’re ever locked out of the game and need to contact us. 
  1. 1
    Select the Settings (cogwheel) icon on the home screen.
  2. 2
    Your User ID is in the top-right corner, after UID. Screenshot or write it down before contacting us so you have it ready.  
Need more help? Watch our video for a step-by-step guide.
EA SPORTS FC™ Mobile's Settings. The UID section is highlighted in red on the upper-right side.

Can’t access the game?

If you need help because you’re locked out of your game or have lost your device, contact us.We’ll need your User ID to help you. Without it, we can’t find your account.
Still having issues?
Get in touch with our customer support team for more help.