How to find your missing EA SPORTS FC™ Rewards

Updated 2 weeks ago1 min read

Overblik

Missing rewards in EA SPORTS FC™? Try these troubleshooting steps.

Table of Contents

Troubleshooting steps to find your missing Rewards

Missing Items or Packs? We have a guide on Items and Packs that might help.  
  1. 1
    Double-check that you didn't accidentally discard or use the content somewhere else in the game.
    • If you’re looking for a Player Item you Quick Sold, use the Quick Sell Recovery feature in the Web and Companion Apps.
    • Player Items that have been discarded or submitted into a Squad Building Challenge (SBC) can’t be recovered.
  2. 2
     Restart Ultimate Team™ or Clubs. It can take up to 24 hours for your Rewards to appear.
If that didn’t help, try these steps.
  1. 1
    Check EA SPORTS FC™ Direct Communication on X and on WhatsApp for updates on issues that might be preventing your missing Rewards from coming through.
  2. 2
    Restart your PC or console, launch EAS FC, and check if your Rewards are still missing.
  3. 3
    Try our other steps to find your missing in-game content.

How to claim your rewards

  1. 1
    Make sure your EA Account is linked to Twitch.
  2. 2
    Go to the Twitch Drops page and find the Drop you want to claim.
    • To get a Drop, you need to watch a participating channel for the required amount of time. 
    • You can claim the Drop from the Drops Inventory page until 24 hours after the Drops campaign ends.
  3. 3
    Select Claim Now.
  4. 4
    Launch EAS FC. Go to the Ultimate Team™ menu, then go to Objectives.
Make sure you redeem your in-game reward before the Objective ends. It may take up to 24 hours for your Twitch Drops to appear in-game. 

Get more help with your missing Rewards

If you still can’t find your missing EAS FC Rewards after 24 hours, collect this info before contacting us.
  • The content you’re missing (e.g. Player Items, Coins).
  • The mode you’re missing content from (Rivals, Champions, Objectives, etc.).
  • The email address on your EA Account.
  • Your platform account ID (PSN ID, Xbox ID, etc.).
  • The time and date the content went missing.
  • Your time zone.
  • The platform you play on (PC, PS5, Xbox Series X|S, etc.).
Still having issues?
Get in touch with our customer support team for more help.