Prevent "Failure to retrieve data" errors by checking your Network Address Translation (NAT) type

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Friday, 15 July 2016

If you're having problems connecting online, or receiving a "Failure to retrieve data" error, you will need to check and improve your NAT type on your Xbox One or PlayStation 4. Try these steps to fix the error.

Your NAT type will most likely be Moderate (Type 2) or Strict (or Type 3) which means you will need to improve your NAT type to Open (Type 1).

Before moving forward, make sure you have these ports open for NHL 15.

Check and improve your NAT Type on Xbox One using Microsoft's steps.
Find your NAT type on PlayStation 4 by going to Settings > Network > Internet Connection Status.
- Try these steps to improve your NAT type.

If you are still having issues you can also try putting your console into "DMZ" mode on your home network. The router manufacturer's instructions should be consulted on how to achieve this.

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