The store contains all of the standard bundles and listings in addition to new and exclusive bundles only available on the Web Store.

To access the Web Store, you need to link your account in the game first. Once your account is linked, follow these steps:

1. Open SimCity BuildIt Web Store.
2. Select Connect.
3. Log in via Google Play, Apple, or Facebook with the same account that is linked to your game.
4. Select Continue when prompted to access the Web Store.

Make purchases using real-world currency

1. Select your item(s).
2. Enter your payment details.
3. Review your order and click Pay. We’ll send the purchase receipt to your email.

Claim a Web Store purchase in the game

1. Log in to your game and open your Inbox.
2. You’ll see a message in your Inbox to Claim your purchase(s).
3. Select Claim to open the pack and add the item(s) to your game account.

Refunds are processed by the SimCity BuildIt Webstore vendor, Xsolla. You can get in contact with Xsolla about a refund here.

Learn more about Xsolla’s refund policy here.

• Keep an eye on @EAHelp and @SimCityBuildIt for the latest game updates.
• Check out the SimCity BuildIt boards on EA Forums to get help from our community.
• For troubleshooting, check out our steps for Android and iOS.