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How to get help and find your Player ID in The Sims FreePlay

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Friday, 22 March 2024

If you’re playing The Sims FreePlay, the fastest way to get help is by contacting us in-game. Follow the steps below to learn how.

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Can’t access the game?

Check if we have an answer or support for your issue on X.
Think you lost game progress? Try these troubleshooting steps to restore your progress.
Make sure your game is updated to the latest version to access in-game help.

Get help in-game

Tap the Settings (three dots) icon on the home screen.
Tap the Info icon.
Tap Online Support and follow the instructions to get in touch with us.

Find your Player ID

Tap the Settings (three dots) icon on the home screen.
Your Player ID is located at the bottom of the screen. Screenshot or write it down before contacting us so you have it ready.

A coral dashed line surrounds the Player ID on The Sims FreePlay Settings screen.

Can’t access the game?

If you need help because you’re locked out of your game or have lost your device, go to this page and choose the available option to get in touch with an advisor. We’ll need your Player ID to help you. Without it, we can’t find your account.

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