Purchases through Xbox, PlayStation, and mobile games run through their own billing systems and our advisors can’t help with those refunds.
Contact Xbox Support, PlayStation Support, Apple Support, or Google Play Help for help with fraudulent charges on those platforms.
Heads-up that saved billing information on your EA Account only displays the last four digits and expiration date of credit or debit cards, or email addresses for PayPal and similar payment methods.
We’ll help refund any fraudulent charges and secure your account, but rest assured that no one can take your payment information to use elsewhere.
If you or someone you’re close to has an account with us, start by updating your account information as soon as possible. Change your password, turn on Login Verification for an additional layer of security, and check out these tips to help make your account more secure.
Have you ordered something from us recently?
If you haven’t bought anything from us in a while:
Someone may have gotten into your account and used your saved payment information to make the fraudulent charges.
If you find the charges are unauthorized, follow the steps below to get in touch with us.
Have you ever made a purchase from EA or Pogo before?
Yes - You might have an older account that you haven’t used in a while. If that’s the case, someone may have used your saved payment information to make the fraudulent charges.
No - If you’ve never bought anything from us or used your payment information in our store before, it's likely your payment information has been compromised. Contact your payment provider to talk about next steps.
If you don’t have an account with us but think someone set one up with your information, get in touch with us.
