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EA Customer Satisfaction Survey
Why did you visit the EA Help site today?
To decide what game to buy
To learn how to play a game
To answer a question about my account
To read a help article about my game
To see if other players have found a fix to my problem
To find out how to contact EA
To request a game feature or report a game bug to EA
What product brought you to EA Help?
What topic did you want to search?
Billing and purchasing
Download and installation
Game access (codes, betas, demos)
Gameplay (features, enhancements, tips)
Missing game items
Game cheating or harassment
Troubleshooting (connectivity, performance, crashing, or hardware)
Did you find the information you needed?
How did you solve your issue?
I read an EA Help article.
I contacted EA directly
I went to the EA Answers HQ forum
I sought help outside EA
I stopped looking for the answer (tell us more in the feedback section)
How easy or difficult was it to find the information you needed on EA Help?
6 (Very Easy)
4 (Somewhat Easy)
3 (Somewhat Difficult)
1 (Very Difficult)
How satisfied were you with your EA Help experience today?
6 (Very Satisfied)
4 (Somewhat Satisfied)
3 (Somewhat Dissatisfied)
1 (Very Dissatisfied)
How do you prefer to resolve issues you experience?
Reading web articles
Using web forums
Using email support
Chatting with customer service online
Speaking with customer service on the phone
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