How to clear your cache to fix your game download or upload

Updated 1 week ago1 min read

Overview

If you’re having problems downloading or updating your games, clearing your device’s cache can help.

How to clear your cache

Clearing your cache can’t fix problems like game outages or servers going down, but it can help fix common issues like:
  • the EA app being stuck in offline mode or not updating itself
  • games not downloading
  • game downloads or updates being stuck on a certain percentage or on “Waiting for download”
  • games that seem to be “missing” from your EA app Library.
If clearing your cache doesn’t solve your issue, check your server status.
Follow these steps to clear your device’s cache.

If you can’t open the EA app, use the Windows 10 and 11 steps instead to clear your cache.
  1. 1
    Go to the EA app menu. 
    1. 1
      On Windows, select the three dashes in the far-left corner of the EA app.
    2. 2
      On macOS, select Help at the top of the screen, then choose App Recovery. 
  2. 2
    Scroll to Help.
  3. 3
    Select App recovery.
  4. 4
    Select Clear cache.

  1. 1
    Open the Start menu.
  2. 2
    Open All Apps.
  3. 3
    Find the EA folder and click the downward arrow to expand.
  4. 4
    Select App Recovery.
  5. 5
    A confirmation window will pop up.
  6. 6
    Select Clear Cache.
Still having issues?
Get in touch with our customer support team for more help.