Clear cache to fix your game download or upload

1. Go to the EA app’s menu.
   
   • On Windows, select the three dashes in the far-left corner of the EA app.
   • On macOS, click Help at the top of the screen, then choose App Recovery.
2. Scroll to Help.
3. Click App recovery.
4. Select Clear cache.

If you can’t open the EA app, you can also follow these steps to clear your cache.

1. Open the Start menu.
2. Open All Apps.
3. Find the EA folder and click the downward arrow to expand.
4. Select App Recovery.
5. A confirmation window will pop up.
6. Click Clear Cache.

If you’re on a Mac, you can quickly clear your cache by using the Reset Origin tool.