Troubleshoot your connection to EA games

You can check the server status of many of our games on EA Help.

You can also follow @EAHelp or any of the official game-specific accounts to find out what’s happening and get real-time updates when servers are down.

If you’re playing an older game, its online servers may be shut down. Find out if your game and its server are still available.

Your connection problems might be related to the platform you play games on. To troubleshoot platform-specific issues, try the steps below.

PlayStation

• Check @AskPlayStation for info on the PlayStation™Network.
• Make sure you have an active PlayStation® subscription to play online.
• Confirm your EA Play for PlayStation membership is still active.
• Restart your PlayStation in Safe Mode to clear your cache.

Xbox

• Check @XboxSupport for updates on Xbox Live services.
• Make sure you have an Xbox subscription to play online.
• Confirm your EA Play for Xbox membership is still active.
• Restart your Xbox to clear your cache.
• If you’re on Xbox 360, follow these steps to clear your cache.

PC

• Check @EAHelp to stay updated on the server status of games.
• Make sure you have an active EA Play for PC membership.
• If you bought your game through Steam, check this Steam Support page for extra connection help.

Nintendo Switch

• Confirm your Nintendo Switch Online membership is still active.
• Restart your Nintendo Switch.
• Clear your cache.

Every application that’s running on your computer uses up some of its resources, like processing power and memory.

Your computer can slow down if you have a lot of apps running at the same time. Learn more about how background applications can interfere with your connection.

Turn your router off and then unplug it. Wait about a minute, then plug it back in, turn it back on, and try connecting again.

Your Internet Service Provider (ISP) uses the Domain Name System (DNS) to translate internet addresses from a human-readable address (like help.ea.com) to a computer-readable one (a string of numbers).

If something goes wrong with the DNS you’re using, you may run into issues trying to connect to the internet.

If your DNS is unreliable, switching to a different one might help fix your connection issues.

Here are a couple of free options that are available if you want to switch:

• Google DNS
• Open DNS.

If your EA Account has been banned or suspended you can’t play online. Check your ban status in your EA Account Information.

Learn more about banned and suspended accounts.

If your account was deactivated or deleted, you won’t be able to play online.

If you get a message that your account is already in use, try logging out on your other devices and logging back in.

Think someone may have hacked your account? Find out what to do to resecure your account.

If you have a child account, your access to features like purchases, social media, connections, and online play is limited.

Learn more about child accounts.

Hardwired connections can be much more reliable than wireless ones. If you're playing using Wi-Fi, try hardwiring your device to your router.

Mobile and satellite connections are also less stable than broadband. Play using a wired broadband connection if you can.

Make sure your router is out in the open with the antenna, if there is one, pointed in the direction of your device to see if you get a stronger signal.

Check that your router's Wi-Fi lights are functioning properly. If they’re off or red, your router isn't broadcasting a signal.

A router’s range can be pretty short. The further away you are from it, the more likely it is to have a weak connection. Walls, large objects, and other electronics (like microwaves) can also interfere with your router. Try putting your router as close to your device as possible.

If you live in a highly-populated area, like an apartment complex, there can be lots of interference from other nearby networks. Changing your wireless channel can limit that and make your wireless connection more stable.

Contact your Internet Service Provider (ISP) for help finding and switching to a less busy wireless channel.

If the date and time on your device are wrong, it can sometimes cause issues.