How to enable two-factor authentication on your EA Account

1. Go to the Security and Privacy tab of your EA Account portal.
2. Find Two-factor authentication and select the right arrow (>).
3. Select Turn On and select your authentication method.
   • You can choose to authenticate via email, authenticator app, or text message.
4. We’ll send you a code via the method you choose. Use that code to activate 2FA.

Not getting codes to your email address?

Try resending the code. If that doesn’t work, make sure:

• your inbox isn’t full
• you’ve checked the spam folder
• you or your service provider haven’t blocked us
• you’re logged in to the right EA Account.
  • If you’re logged in to a different EA Account, your codes might go to the wrong email.

Keep your EA Account email address up to date so you can always get your codes.

If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.

How to check you’re logged in to the right EA Account

1. Open an incognito browser window.
   • Make sure you use an incognito browser, as your normal browser can have issues with the cache.
2. Go to the Connected Accounts tab of your EA Account portal.
3. You can see which platforms are linked to your account on this page.

If the platform you play on isn’t linked, you probably have more than one EA Account, and the EA Account you’re playing from doesn’t have 2FA turned on. Here’s how to fix it.

1. Log out of your EA Account and close the browser.
2. Open a new incognito browser.
3. Log back in to your EA Account using the individual platform login buttons.
   • For example, if you play on Xbox, select the Xbox icon and log in using your Xbox ID.
4. Once you’ve logged in, go to the Connected Accounts tab and check that your platform is linked.
5. Go to the Security and Privacy tab.
6. Make sure 2FA is turned on. If you need help, follow these steps.

If you can’t access your email address

If you can’t access or remember the email address you used to make your EA Account, try these account recovery steps.

When you use the app authenticator, you’ll get a code from the Google Authenticator app whenever you need it.

1. Choose Authenticator app as your authentication method when you’re setting up 2FA, then select Continue.
2. Choose your device from the dropdown menu.
3. Install the Google Authenticator app for Google Play or iPhone.
4. Open the authenticator app.
5. Select Begin Setup.
6. Choose how you want to set up the authenticator:
   • Choose Scan barcode to scan the QR code from your Settings.
   • Choose Manual entry to type in your EA Account’s email address and the Secret Key from your Settings.
7. Enter the code that the authenticator gives you.
8. Select Save.

Now when we ask you for a 2FA code, you can open the app and enter the 6-digit code that appears. Each code lasts for a limited time. If the timer on the code is about to run out, wait for a new code so you have enough time to enter it.

If you lose your phone, the authenticator app fails, or you can’t access your email address, backup codes are the only way to sign into your EA Account from a new device.

View and renew these codes on the Security and Privacy tab of your EA Account portal. Go to Backup Codes and select View to find them.

Write your backup codes down and keep them in a safe place so you’ll always be able to log in when you need to.

If you no longer have access to your email or can’t log in using a connected account, we can try to recover your account. Get in touch with us.