Troubleshoot error messages in Apex Legends™

3 min read

Overview

Use this guide to troubleshoot common Apex Legends errors, like temporary errors, server errors, Anti-cheat errors, and more. If we don’t have your error, check out EA Forums for more help.

Table of Contents

What should I do if I get an error message in-game?

If you get an error message in-game, we recommend trying these steps first. 
  • Check @PlayApex for any reported issues.
  • Restart Apex Legends and your system.
  • Reinstall Apex Legends—your game progress will be there when you reinstall.
  • Check our server status page for Apex Legends, EA, and platform server issues.
    • If servers are down, you might need to wait for a fix.
After you’ve tried those steps, follow our guide for help with specific issue types. 

Temporary error codes

Some error codes show up when something is temporarily broken. You can usually fix these errors by restarting your game or waiting for the code to clear. 
Column 1Column 2Column 3
Error codeSolutionCause
Error code 110Restart your game.A temporary account issue.
Error code 102122Restart your game.A temporary account issue.
This profile is logged in on another deviceWait a few minutes until the error is gone.You’ve recently logged out of the game on another device.
SnakeWait until the code is gone, then join another match.A temporary penalty for leaving a match early.
Error code [type=null]Wait until your game has updated.A temporary crash when Seasons change.
Error code 100Make sure your time zone and date of birth match on your EA and platform account.Your time zone and date of birth don’t match between accounts.
Club operation 19 failedRestart your game.This usually happens when you resume the game from a standby position.

Server error codes

Server maintenance, downtime, or unexpected server problems can cause server error codes. You can fix some server errors by yourself, but if servers are down, you need to wait for a fix.Make sure to check @PlayApex and our server status page for any issues before you start troubleshooting.
Column 1Column 2Column 3
Error codeSolutionCause
Error code 429Wait until servers are active. If servers are up, restart your game and check for updates.Server maintenance or downtime.
Error code:netRestart your router, use an ethernet cable, and restart your device.An EA server stops answering the game.
Error code:leafRestart your router, use an ethernet cable, and restart your device.EA servers aren’t responding.
PlayStation®4 error code wheelRestart your router and use an ethernet cable.This is usually caused by a network issue. 
Out of Sync with serverGo to Settings > Video Tab and set Texture Streaming Budget to None. Your game is out of sync with the server.
shoeRestart your router and reinstall your game. 

On PC, lower your video memory under Settings > Video.		There’s a problem connecting your game to EA servers.
Unable to connect [code:clock] Run an internet speed test to check your connection, change your Data Center, restart your router and platform.Apex Legends servers have stopped waiting for you to connect to them.

Troubleshoot your issue by error type

If your error code isn’t a temporary or server issue, check any relevant category to see if we’ve got your code.

  1. 1
    Open Avast.
  2. 2
    Go to Settings.
  3. 3
    Choose General.
  4. 4
    Select Exclusions.
  5. 5
    Add: "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" here.
  6. 6
    Select Ok. 
  7. 7
    Repair Apex Legends by going to the EA app > Library > Apex Legends. Select the Manage icon and choose Repair. 

What should I do if my error isn’t listed here?

If your error code isn’t listed or troubleshooting hasn’t worked, go to EA Forums for more help.
Visit EA Forums
You can also check the Apex Legends Trello board for error codes and other issues. 
Still having issues?
Get in touch with our customer support team for more help.