How to unlink from an EA Account

Updated 1 week ago1 min read

Overview

Understand the risks of unlinking an EA Account from a platform, social, or authorized third-party account to make sure it’s the right choice for you.

Table of Contents

How to unlink your platform from an EA Account

When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.Once you unlink a platform account from your EA Account and link it to a new one, you can’t unlink it again for six months.
To unlink your EA Account from any connected platform (like Steam, Twitch, Epic Games, Amazon Prime Gaming, or Facebook), follow these steps:
  1. 1
    Go to the Connected Accounts tab in your EA Account settings portal.
  2. 2
    Find the platform account you want to unlink and select the  Unlink option.
    1. Select Revoke to unlink an authorized third-party app from the Authorized Applications section.
  3. 3
    Read the disclaimer and make sure you want to unlink, knowing all the risks.
  4. 4
    You may be asked to verify your identity–follow the prompts to do so.
Heads-up: If you unlink your platform account and link it to a different EA Account, any entitlements, like in-game rewards, points, and items, will remain on the EA Account that your platform was first linked to. If you get an error message when you try to unlink your accounts, your EA Account isn’t eligible to unlink right now. Find out what unlinking troubleshooting steps are available for you.

What are the risks?

When you unlink a platform account from your EA Account, you can link it to another EA Account, but your game progress won’t transfer over.That means you’ll permanently lose access to: 
  • game progress
  • DLC, expansions, and anything extra you have for your game
  • memberships and subscriptions
  • previous drops and other rewards
  • in-game purchases.
If you unlink your platform account and link it back to your original EA Account, you may be able to get your stuff back if you can still access the account.

If you link your Steam account to a different EA Account, any entitlements, like in-game rewards, points, and items, will remain on the EA Account that your Steam account was first linked to.You can't move your games or personas to another account yourself. If you decide to merge your accounts, contact us for more help through the link in the footer.

If the platform account you use to play EA SPORTS FC™ is still set as active in the Web and Companion Apps when you unlink, you'll lose access to the apps. If you have more than one platform account on your EA Account that you use to play EA SPORTS FC™, you can change which one is active in the Web and Companion Apps to greatly reduce the risk of losing access to the apps. The risk is much lower, but still exists. Don't unlink your platform accounts if you want to be sure you can always access the Web and Companion Apps.If you’re sure you’re okay with this risk, here’s how to switch accounts in the apps: 
  1. 1
    Sign in to the Web App or Companion App.
  2. 2
    Select Settings.
  3. 3
    At the top right, select Change beside the platform icon.
  4. 4
    Choose the platform account you want to set as active—it shouldn’t be the one you’re planning to unlink.

If you unlink a platform account that you use to play Apex Legends, you might have issues with Battle Pass leveling, item unlocks, and other errors.
Still having issues?
Get in touch with our customer support team for more help.