How to find missing content in skate.™

2 min read

Overview

If you can’t find your San Van Bucks or content in Skate, here’s what you can do.

Table of Contents

How can I find my missing skate. content?

If you’re missing all your items, your EA Account might have been hacked. Find out how to re-secure your account. 

1. Restart your system and game

Restarting your system or game can help missing content load. Once you’ve restarted your game and platform, check to see if your content has loaded.

2. Check which EA Account you’re logged into

If you’ve got more than one EA Account, you might be logged in to the wrong one. Go to the Account Information section of your account settings to check which EA Account you’re using. If your content has been sent to the wrong EA Account, we can’t transfer it. 

3. Check for server status issues 

If your game or platform’s servers are down, your content might not come through until issues are fixed. Check our server status page and see if we’ve mentioned any problems on @skate.

4. Check in-game

Make sure you didn’t accidentally discard or use your content somewhere in-game. We can’t help with items you’ve used or discarded. If your balance hasn’t updated, you can try opening another Product Box. This can help your game resync. If you’re missing something from the Dem Bones Deluxe Pack, learn how to find and claim your content.

5. Check your transaction went through

If you bought something with real-world money, check the transaction went through with your bank account and the physical store or digital retailer.
You can also see content or San Van Bucks you’ve bought in your EA Account Order History. For more info about checking your EA order history, read our guide.

6. Contact us

If you’ve tried the steps above and waited 24 hours but your content still hasn’t appeared, contact us from the bottom of this page. Remember, we can’t help you before 24 hours have passed. We also can’t recover anything that you didn’t earn or sent to the wrong platform or account.Try to have this info ready so we can help you faster.
  • Your EA Account email
  • The type of console or platform you play on (e.g., PC or PlayStation®)
  • Your platform account username
  • Details about the missing content
  • How or where you got the content
  • The approximate date and time you got the content and when you noticed it was missing.
  • Proof of purchase if you bought the missing content with real money
Proof of purchase is usually an image of your transaction history and purchase confirmation which includes info like the product name, purchase date, and your details.For more help, read our guide. 

How do I find my Dem Bones Deluxe Pack rewards?

The Dem Bones Deluxe Pack gives you 5000 San Van Bucks, one Skate Premium Pass, and a collection of cosmetics.San Van Bucks will be delivered immediately in-game. 
  • You can see your balance in the in-game menu (top right of screen). 
  • Select the cart icon from the main menu to access the shop.
Cosmetics will also be available immediately in-game.
  • You can see and equip your cosmetics from the Skater menu (the skateboard and pencil icon).
  • Check the Apparel, Accessories, Board, and Costume menus to find specific items.

Still having issues?
Get in touch with our customer support team for more help.