EA Player Help Services

EA app payment and coupon error codes

Learn about error codes you might get while making purchases and using coupons in the EA app.

Older EA games that aren’t available

Some games go away for legal reasons, or because players are asking for resources elsewhere. Read on to find out what games are unavailable.

How to find your missing in-game content

If you bought or earned in-game content and it’s missing, check out the steps below to find it.

Where to buy EA digital download games and virtual currency

Get your EA PC games through the EA app and find out where to buy our games and virtual currencies as PC digital downloads.

Report cheating, harassment, and illegal content

Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.

Get information about EA Account locks, bans, and suspensions

Find out why we issue bans or suspensions and how to submit an appeal if you think there’s been a mistake.

How to provide proof of purchase

When you contact us about a purchase, we'll sometimes ask you to provide proof of purchase. Here’s what we'll need you to send us.

Play Ubisoft games with the EA app

Learn how to play your Ubisoft games using Uplay with the EA app.

Troubleshooting EA mobile games on Android devices

Having trouble with your Android mobile game freezing, crashing, loading, or connecting to servers? Try these troubleshooting steps.

Troubleshooting EA mobile games on iPad and iPhone

Having trouble with your mobile game on iOS freezing, crashing, loading, or connecting to servers? Check out these troubleshooting steps for Apple iOS.

Does my EA game have cross-play and cross-progression?

See which EA games have cross-play and cross-progression here.

How parental controls impact child accounts

Access to certain online features for a child's account depends on the game, platform, and the parental controls that have been set.

Buying EA games: order and payment info

Find out what payment methods EA accepts and how to enter your info. Plus, learn how to buy games, expansions, and view your order history.

Linking your platform accounts to your EA Account

Link your Xbox Live gamertag, PlayStation™Network Online ID (PSN ID), or Nintendo Account to your EA Account.

Upgrade a child EA Account to a teen account

Learn more about when you can update your child’s EA Account to a teen EA Account.

Unlink your platform accounts from your EA Account

Learn how to unlink other platform accounts (PC or console) from your EA Account in settings.

EA Gift Cards: Where to get them and how to use them

Learn how to buy and use EA Gift Cards to pay for EA games, products, and memberships.

How to manage in-game purchasing

Learn how to manage in-game purchasing and add your payment methods when playing EA games on PC, console, or a mobile device.

How to get help with fraud on your EA Account

If you're the victim of account fraud or notice unauthorized purchases on your EA Account, we can refund the charges and help improve your account security.

Find games that are missing from your Library

If you can’t find your games, try these steps to see if they’re hidden, your purchase is still processing, or if you lost access.

What to do if you accidentally made a second EA Account

If you accidentally created a duplicate EA Account, here’s how to merge your information into one account.

How to report a problem with a game or EA Account

Having issues with one of our games or your EA account? Here are a few things you can try to get help.

How to use EA content under EA’s IP Policy

If you’d like to use our IP (Intellectual Property) for personal purposes, check out our guidelines.

How to get help and find your ID in your EA mobile game

Contact support from within your game or learn how to find your ID in case you’re ever locked out. We’ll need your ID to help you.

How to save your EA mobile game

Learn how to link your mobile game to your Google Play or Apple ID account so you don’t lose your saves.

How to use EA connect

Learn how to find friends, play across platforms, and manage your social gaming experience with EA connect.

How to avoid phishing

Learn about phishing and how you can avoid common scams.

How to enable two-factor authentication on your EA Account

You can enable two-factor authentication (2FA) for extra account security. After you set up 2FA, we’ll send you a code to make sure it’s you any time a new device tries to log in to your EA Account.

What to do if your EA Account has been hacked

If you think your EA Account was hacked, these steps may help secure it again.

How to install, buy, and play EA games on Steam

Learn how to buy and install EA games on Steam, play with friends, and more.

How to get ready to play EA games

Log in to your EA Account, check your security info, and brush up on the rules to get into your game.

How to redeem your product and promo codes

Learn all about product codes, promotional codes, and how to redeem them.