You can view a lot of your EA Account data on or in your settings. Learn how to find it here.

The information EA collects when you set up your EA Account and interact with our products and services, and how we use this information, is detailed in our Privacy and Cookie Policy.

Looking for your Playdemic data?

If you want to access your Playdemic data:

  1. Visit Helpshift and raise a ticket.
  2. Select Account as the ticket category, then select Privacy Request.

If you have a Playdemic account and an EA Account, you’ll still need to contact us for help with your EA Account.

Looking for your Glu data?

Follow these steps to request your Glu data or delete your Glu account.

If you have a Glu account and an EA Account, you’ll still need to contact us for help with your EA Account.

It may take up to an hour for your data to download.

Download your data

Want to download your EA Account data? You can do that right from your EA Account settings.

  1. Go to your EA Account settings.
  2. Click on Your EA Data.
  3. Click Request a Download.

Your data will be downloaded as a JSON file to your computer so you can review it.

Review your account data

See your EA Account information, including:

  • your basic account information (including your EA Account ID)
  • regional settings
  • connected accounts
  • game specific identities
  • refund requests
  • security information
  • privacy settings
  • email marketing preferences
  • payment methods
  • game tester program preferences

Want to see what you’ve bought for your Xbox or PlayStation? Check out your Microsoft Order History or your Sony Transaction History instead.

For full details on the data that you can access yourself and where you can find it, expand the sections below:

About Me

In your About Me settings, you’ll be able to see all of your EA Account’s Basic Information. 

Your Basic Information includes:

Your account info

  • ID: your EA Account ID
  • Real Name
  • Email
  • Date of Birth
  • Member Since: the date you created your account
  • Avatar

Regional Settings

Here you’ll find:

  • Country of Residence
  • Language

Connected Accounts

If you’ve got one connected to your account, here you’ll see:

  • PlayStation™ Network Online IDs (PSN IDs)
  • Xbox Live Gamertags

Game Specific Identities

When you use certain EA services or games, these are what you’ll see here:

  • Persona ID (on PC)
  • Forum-specific usernames
  • Game-specific usernames, like for The Sims

Where can I find it?

In the About Me tab in your EA Account settings.

EA Account login details are used on the following sites:

Games you own

You can see all of the games, expansion packs, and DLC you own that are added to your EA Account.

Where can I find them?

In your Library in the EA app or in My Game Library in Origin for Mac.

Your profile information

Your EA Account holds all of your profile information.

Your profile information includes:

  • Your games
  • Your Friend List
  • Your achievements
  • The games you’ve added to your Wishlist

Where can I find it?

View your profile in the EA app:

  1. Open the EA app.
  2. Click on your avatar in the top right corner.
  3. Click My profile.

View your profile in Origin for Mac:

  1. Open Origin for Mac on your computer.
  2. Click View in the menu bar.
  3. Click My Profile.


These are any communications to and from your account.

Communications include:

  • emails from us
  • forum posts
  • EA Help case information
    • The status of the case
    • Chat transcripts
    • emails to and from us

Where can I find them?

Emails: Log in to your email service provider account with the email address on your EA Account. Navigate your inbox to find received, sent, filed, and deleted (trash) emails with us.

Forum posts: Log in to the forum you use, like Answers HQ or a game’s specific forum, and find all your posts under your profile.

EA Help case information:

  1. Log in to your account on the EA Help homepage. If you're using a mobile device, click the menu icon (☰) to find the Log in/Sign Up button.
  2. Select My Cases.
  3. Select a case to view more information about it.

Account security

Your EA Account includes all the security information that helps keep your account safe.

This includes your:

  • Password
  • Security question
  • Login Verification – whether it’s on or off
  • List of Trusted Devices, including Device Name, Location, and Trusted Date
  • Secondary Email, if you’ve added one to your account

Where can I find it?

The Security tab in your EA Account settings.

Privacy Settings

These are all your preferences related to your account’s privacy.

They include:

  • who can see your profile
  • who can see your Achievements 
  • how users can search for you (by email address, PSN IDs, and Xbox Live Gamertags)
  • your Blocked Users List.

Where can I find them?

The Privacy Settings tab in your EA Account settings.

Email Preferences

You can manage your email preferences and what emails you’d like to get from us.

Where can I find them?

The Email Preferences tab in your EA Account settings.

Order History

Find all the information for the purchases you’ve made on Origin for Mac or EA app.

These include:

  • Date
  • Description/Order #
  • Status
  • Price

Where can I find them?

The Order History tab in your EA Account settings.

Payment Methods

Your EA Account includes any payment methods you’ve saved.

You’ll be able to see:

  • Credit card information
    • The last four digits of your credit card
    • Expiration date
    • Country
    • Zip/post Code
    • Your first and last name
    • Phone number, if you added it
  • PayPal Account Name, typically your email address
  • Information for any other saved payment methods that are available in your region
  • EA Wallet
    • any Available Balance
    • your EA Wallet Activity, including Date, Description, and Total.

Where can I find them?

The Payment Methods tab in your EA Account settings.

Electronic Arts Playtesting

You can join the Electronic Arts Playtesting Program by opting in to the games you would like to test.

Where can I find it?

The Electronic Arts Playtesting tab in your EA Account settings.

Player Controls

Manage your Player Controls, including your monthly spend limits on games, expansions, and microcontent.

Where can I find them?

The Player Controls tab in your EA Account settings.


Manage your Family and add teen accounts to your Family to stay in control of what your teens spend.

Where can I find it?

The Family tab in your EA Account settings.


In addition to your About Me settings, you can also view your connected accounts, like your linked PlayStation Network IDs and Xbox Gamertags, and any apps you’ve authorized for your account in your Connections.

Where can I find it?

The Connections tab in your EA Account settings.

Device IP Address

You’re able to see the IP address for the devices that you play on.

Where can I find it?

  • For PC, go to Microsoft Support
  • For Xbox One, go to Xbox Support
  • For PlayStation 4, go to PlayStation 4 User's Guide
    • From this page, choose the language you want to read the manual in.
    • Then click the system you’re using.
    • Click Settings, then Network, then Test Internet Connection to see how to find your IP address.

Mobile games

You can see your game specific ID and Friends lists.

Where can I find it?

Game specific player IDs are only available in certain games.

Check out our list of mobile games that use player IDs.

Friends lists may vary by game.

Information on Data Privacy Rights

You may have certain rights over the personal information that we process about you.

To find out more, see section 8 of our Privacy & Cookie Policy.

If you haven’t found what you’re looking for, get in touch with us.

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