If you’ve accidentally created a duplicate EA Account, here’s how to bring your information into one account.

Game data on one account Game data on several accounts Transfer restrictions

Can’t log in to your account?

If you don’t have access to your old email address anymore and can’t reset your password, follow our steps to get back into your account.

If you created a duplicate EA Account, but have all your games on your first one, you can swap your email address on your EA Account that has all of your games on it.

  1. Create a new email address to use as a temporary placeholder. You’ll use this to free up the email address on the new EA Account you’ve created.
    • You can use any free email service to create an email account, like Google, Microsoft, or Yahoo.
    • Have another email already? You can use that one instead.
  2. Log in to the new, duplicate EA Account.
  3. In your EA Account and Billing settings, update the email address to the new one you created earlier.
    • If you get an error saying that your email is invalid when you try to change it, it might already be used on another account. Try logging in to that account instead, or use a different email.
  4. Now log in to the first EA Account with all your games and change the email to your main one.

Once you’ve updated your email address, we’ll send you an email asking you to verify it. Click the link in the email to verify that you made the change.

If you have a Star Wars™: The Old Republic™ account that uses the same email as your EA Account, you’ll need to accept the email address change—check your email for more details as you follow the steps below.

Tip: We recommend using an email address that you’ll always have access to. Private email domains, like email addresses you get from school or work, might expire when you graduate or leave your company.

Are some of your games on another EA Account? If you log in and don’t see your games or one of your connected platform accounts, they probably are.

Can I merge my EA Accounts?

We’d love to help you merge your accounts into one with all your games on it, but it isn’t always easy.

All of the data (including saves and achievements) you’ve got on your account is stored in our cloud. The cloud is linked to your EA Account. If you move a game from one account to another, you’ll be able to play the game, but the data still stays linked to the other EA Account, and so do your cloud saves.

You can’t move your games or platform accounts to another account yourself. If you decide to merge your accounts, get in touch with us.

What’s a cloud?

Some of our games let you save your progress to our cloud. That means that you can access your games and saves from other computers or consoles, as long as you’re signed in to your account. If we move your game from one account to another, you’ll lose access to your cloud saves.

Learn how to unlink your platform account from your EA Account and the risks that come with unlinking.

  • Games can’t be transferred if one of the accounts has any type of ban on it. That includes bans for a platform account, game, or the whole account.
  • If a game is rated PEGI 16, 18, or ESRB M, we can’t move it to a child’s account.
  • We can’t transfer a game from a child account to an adult account if a child is going to play it. If your child wants to play the game themselves, it will need to stay on their account.
  • Follow @EAHelp for everything from outage info to game news.
  • Subscribe to EA Help on YouTube for video walkthroughs and guides.

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