Can’t log in to your account?
If you don’t have access to your old email address anymore and can’t reset your password, learn how to contact us and what we'll need to help you out.
Did you accidentally make a new account with your main email address? You can swap your email address to the EA Account you have that has all of your games on it.
Once you’ve updated your email address, we’ll send you an email asking you to verify it. Click the link in the email to verify that you made the change.
If you have a Star Wars™: The Old Republic™ account that uses the same email as your EA Account, you’ll need to accept the email address change — check your email for more details as you follow the steps below.
Tip: We recommend using an email address that you’ll always have access to. Private email domains, like email addresses you get from school or work, might expire when you graduate or leave your company.
Free providers, like Yahoo or Gmail, let you recover your account and password more easily if you ever need to.
Do you have another EA Account somewhere that’s got all of your games on it? If you log in and don’t see your games or one of your connected personas, you probably do.
We’d love to help you get all your games on to one account, but it isn’t always easy.
All of the data (including saves and achievements) you’ve got on your account from playing our games is stored in our cloud. The cloud is linked to your EA Account. If you move a game from one account to another, you’ll be able to play the game—but the data still stays linked to the other EA Account, and so do your saves.
Some of our games let you save your progress to our cloud. That means that you can access your games and saves from other computers or consoles, as long as you’re signed in to your account. If we move your game from one account to another, you’ll lose access to your cloud saves.
It’s like if you were playing a game on your friend’s computer, using their EA Account. Then you go home, log in to your own account, and buy the game. You have to start over, right?
Moving your game from one account to the other has the same effect.
Find out more information about persona transfers in our article about them.
Learn how to unlink your personas from your EA Account and the risks that come along with unlinking.
You cannot move your games or personas to another account yourself. If you decide you really want to merge your accounts, you’ll have to contact us to do that.