Find out what payment methods EA accepts, and how to enter your info. Plus, learn to buy games, expansions, and view your order history.

How to buy My purchases Payment methods Charges Order changes Tips More help


A coral play icon Follow this video guide to learn how to buy EA games from

From the EA app

Use our video guide to learn how to buy games in the EA app, or follow these steps:

  1. Launch the EA app.
  2. Select Browse.
  3. Find the game you want to buy in the EA app Store.
  4. Select Buy the game.

      A coral dotted line and arrow pointing to the Buy the Game button in the EA app store.

    • If there are different editions of the game available, choose Select Edition to choose the edition you want to buy, then choose Buy.
    • If there’s only one edition of the game available, choose Purchase.

  5. Choose to pay with a saved payment method, enter a new payment method, or use your EA Wallet.
  6. Select Proceed to Review Order.

From the Origin client for Mac

Follow these steps to buy your game from Origin:

  1. Launch the Origin client.
  2. Click Store.
  3. Browse or search for your game and click on the game tile to view more details.
  4. Click Buy or Pre-order Now.
    • You can also add a game to your wishlist here, or you can give the game as a gift to one of your Origin friends.
  5. If you’re already signed in to your EA Account, the Payment Information page will load.
    • If you're not logged in yet, sign in with your EA Account login details to get to the Payment Information page.
    • If you don’t have an account with us, click Create an account to sign up. Once you’re registered, the Payment Information page will load.
  6. Enter your payment information or use a payment method you've already saved to your account. Click Proceed to Review Order.

If you have a promotional code, click Enter Promo Code, enter your code in the box, then click Submit.

After you buy your game

We’ll send you a confirmation email for your purchase. Remember to check your spam or junk folders if you’re having trouble finding it.

Problems making a purchase? Check out our tips for common payment errors and how to troubleshoot them.

If you pre-ordered games in the EA app, you won’t see them in your order history before the game launches. Check your order history online to view these purchases.

Here’s how to view your EA order history and status information.

You can use the Family Activity Report to view the order history of your teen or child, but you’ll need to link your adult EA Account to theirs first. Here’s how to do that.

Click (+) to learn about each topic below.

What payment methods can I use?

Some payment methods can’t be used to purchase certain games, downloadable content (DLC), or virtual currency.

Payment methods vary based on your location and currency. Depending on where you are in the world, you can pay for your purchase with payment methods like:

  • Alipay
  • American Express
  • BoaCompra Credit Card
  • Carte Bancaire
  • Direct Debit
    • iDeal SEPA
    • SEPA
  • Discover
  • Dotpay
  • EA Cash Card and your EA Wallet Balance
  • Gold Wallet
  • iDeal
  • Ingenico Hosted Card
  • JCB
  • KCP Credit Card
  • MasterCard
  • PayPal
  • Qiwi
  • Trustly
  • UnionPay
  • Visa/Visa Debit
  • Visa Electron
  • Webmoney
  • Yandex
  • Yandex Credit Card
  • Yandex Qiwi

Some things to note:

  • If you make a purchase in a different currency than you usually do, your usual payment method may not be available.
  • Some payment methods may not be available for some purchases, or you may see additional options, like mobile payments.

Non-refundable payment methods

Some payment methods are non-refundable. If you buy something with a non-refundable payment method, we won’t be able to help you with a refund.

When you make a purchase with us, make sure that you want to use your payment method if it's non-refundable.

Payment methods that aren’t refundable include:

  • Adyen
  • Alfa Click
  • Boleto Bancario
  • Depósito Identificado
  • Giropay
  • KCP Payco Walet
  • Konbini
  • My Card
  • Paysafecard
  • Sberbank
  • Sofort
  • Yandex Cash
  • Yandex Mobile

EA Wallet

Redeem an EA Gift Card on your EA Account to activate your Wallet. You can use your Wallet to buy games, in-game content, and EA Play memberships.

Depending on your region, an EA Wallet can hold the following maximum amounts of money:

  • EUR 225
  • BRL 640
  • RUB 8000
  • SEK 2400
  • DKK 1750
  • CAD 335
  • NZD 500
  • USD 300
  • AUD 440
  • GBP 180
  • NOK 1900
  • PLN 955

Split payments

If you have funds in your EA Wallet but they don’t cover your full order total, you can use another payment method to make your purchase.

  • Split payments may not work for all payment method types.
  • You also can’t use split payments on pre-orders or EA Play memberships.

Make sure you’ve got enough balance in your EA Wallet to cover the full cost for EA Play and pre-orders, or you’ll have to use a different payment method.

You’ll see a charge on your credit card the day after making your purchase. Any applicable sales taxes will be added to the price you see when placing your order.

Did you pre-order your game? Check out our article on pre-orders to see when you’ll be charged.

You may see a small transaction on your account's online statement within a day or two of any pre-order purchase or update to your saved payment method.

These are temporary transactions we use to verify the payment information called pre-authorization charges. These will be refunded to you automatically within seven business days.

There are other reasons why you might see a small additional charge associated with your purchase. Some banks charge an international transaction fee, cross-border transaction fee, or currency exchange fee when processing transactions in a different country and/or currency. These fees don't come from us, and we can't help you with them. Contact your bank or credit card provider to understand these charges.

Buy the wrong game, expansion, or DLC?

  • If you haven’t downloaded the purchased product, grab your order number, then reach out to us, and we’ll make things right.
  • If you've already downloaded and started playing the game, you might still be covered by the Great Game Guarantee.

How do I find my order number?

Find your order number in the email receipt from your purchase or by viewing your Order History.

When you’ve got the order number handy, follow the below steps to get an advisor to make a change to your order:

  1. On the EA Help homepage, enter the title of your game or product into the search bar.
  2. Select the game you need help with from the search results.
  3. Select See all help topics.
  4. Select the Orders category.
  5. Select I want to check my order status.
  6. Select the available option to connect with an EA Advisor.

Want a refund instead? You can check if your purchase is eligible for a refund by checking our request a refund tool.

Use these tips to make sure you enter your payment info correctly.

  • Enter your card number as a continuous string of numbers with no dashes or spaces.
  • For card verification, enter your billing address exactly as it appears on your billing statement. Your card provider may decline the purchase if it doesn’t match exactly.
  • If you use a card or PayPal, you can save your payment information on your account. If you use a different payment method, you’ll have to enter the information for it every time you buy something.
  • Select Set as Primary to make one of your saved payment methods the default at checkout.
  • To update your saved payment info*, go to your Payment Methods settings.
    • Select Add Payment Method to save a new payment method.
    • Select Modify to edit the details for a saved payment method. This option will only be available if the payment method can be updated.
    • Select Delete to remove a payment method.

*For security reasons, our advisors can’t update your payment information for you.

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