Yes, I have an account

If you or someone you’re close to has an account with us, start updating the account information as soon as possible. Change your passwords and turn on Login Verification for an additional layer of security, and check out our others tips to help make your account more secure. 

Have you ordered something from us recently?

• If you pre-ordered one of our games, you may see a pre-order pre-authorization charge. These are small charges that our billing system uses to validate a payment method has available funds, and they will fall off within a few days.
• If you see two charges for the same thing, but you only placed one order, you may have accidentally submitted your order twice. Request a refund for the double-charge using our tool.

If you haven’t bought anything from us in a while:

Someone may have gotten into your account and used your saved payment information to make the fraudulent charges. That means your payment information probably hasn’t been compromised.

If it ends up being unauthorized charges, contact us so we can check whether this was a breach of your account information or your payment information.

No, I don’t have an account

Have you ever made a purchase from EA or Pogo before?

Yes - You might have an older account that you haven’t used in a while. If that’s the case, they may have used your saved payment information to make the fraudulent charges. That means your payment information probably hasn’t been compromised.

All that’s visible for saved billing information on your EA Account is the last four digits and expiration date for credit or debit cards, or email addresses for PayPal and other similar payment methods. Nobody can take your payment information to use elsewhere.

No - If you’ve never bought anything from us and don’t believe you’ve used your payment information in our store before, then it is likely your payment information has been compromised. Contact your payment provider to talk about next steps.

Don’t have an account with us? Or did someone set an account up with your information?

Here’s how you can set up a case with us without logging in:

1. Click Contact Us at the top of any page on help.ea.com.
2. Select the product you were charged for. If you aren’t sure what it was, you can choose any product.
3. Choose any platform.
4. Select Manage my account for the Topic and Can’t log in for the Issue.
5. Click Select contact option.
6. Tell us your name and your email address, then click Next.

Once you do, you'll get the option to speak with one of our advisors.