We always want to make sure your account stays secure. If you need to contact us about your account, we will need to verify who you are and who owns your account. Please have your account information handy so we can help you. This process can take a little time, but it’s important to keep your account secure and in your control.
Weak passwords are easy to guess. Use our tips to make a more complex password:
Login Verification can help prevent anyone other than you from gaining access to your EA Account. Whenever you try to access your account information or log in to select EA games and services from a new device, you’ll be asked for a verification code.
We can send the codes to you by email or text message. The faster way to get your code is by using the app authenticator.
We suggest writing down your backup codes once you set up Login Verification. Keep those codes in a safe place.
Trusted devices are a great way to get into your games quickly, and they also help make sure your account stays yours. By logging in on trusted devices, you’ll know where and when you’ve accessed your account.
The list of trusted devices for your account is compiled once you turn on Login Verification. No devices will be considered trusted if you do not have Login Verification turned on.
And to keep your trusted devices safe:
When we talk about trusted devices, we usually mean devices that you own and manage. They can also be devices that you play on a lot where you know and trust the person that owns them.
If you’re logging into your EA Account to play a game in an internet café or other location where many people are using the same device, be aware that other people could have installed software that you don’t know about on that device. That can be anything from keyloggers that can put your account security at risk, to cheat software that can get you banned or suspended from your game. When you log into your EA Account from a device like this, you’re playing at your own risk.
A secondary email helps you reset your password if you’re locked out of your EA Account and primary email address.
It might seem like a no-brainer, but if you give out your password or any other account info then you’re putting your account at risk. Help keep your account secure by making sure you’re the only one with access to it.
There are no exceptions to this rule. Even if you get an email that appears to come from us, it’s a scam if it asks for your account information.
If you get a private message on our forums asking for your account information, it’s not us. Scammers may use names that sound legitimate, like “EA Admin” or “FIFA Developer.”
We will never ask you for your account details. If you get a message like this, report it to a forum moderator.
If you get a private message through your console’s online messaging system claiming it’s us, asking for your account information, it’s fake. We will never contact you through your console’s messaging system for any reason, so do not give out your details. Report the details of this message via Xbox Live and PlayStation™Network.
Here are some extra tips for your overall online safety:
If you log in from a public computer, such as at a school or a coffee shop, double check that the browser doesn’t save your login information. Delete the browser cache after you log out, too.
Many browsers have built-in phishing filters. These browser tools and plugins won’t stop all phishing sites, but they can help you avoid sites that will try to install malicious software on your computer.
Viruses and malware (malicious software) can be harmful to your account security and can allow someone else to gain access to your account, user names, passwords, and other important information. Sometimes they’re so sneaky you won’t even know that there is malware or a virus on your computer.
With a little caution, you can help protect yourself against malware and viruses.
Be cautious when sharing your data with anyone. Even sharing screenshots from your game on social media can reveal personal details you did not mean to make public.
Change your password immediately. Your account may have already been compromised, but you might still have time to save it.
Contact us and give us as much detail as you can. Our team will need information about what items (if any) you have lost, plus the date and time that you lost them. You can reach an EA Advisor for assistance even if you cannot access your account.
Let us know the site information, too. We take action against phishing sites when we learn of them. The info you give us helps make sure other players don’t get harmed by them in the future.
Check out our tips on how to avoid phishing and common scams.