1. Go to the EA Help login.
2. Click Forgot Your Password? to reset your password.
3. Enter your email or EA Account ID.
   • If you forgot the password for an underage account, enter the underage EA Account ID, not the parent or guardian email.
   • If you don’t remember your email or ID, try logging in with a connected platform account.
4. Check your email for a link to create a new password, and follow the instructions.

I have a linked account

Try logging in to your EA Account right here on EA Help using your connected platform account where you play your EA games.

To do that:

1. Click Log In.
2. On the pop-up window that appears, choose to log in with your PlayStation Network account, Xbox Live account, Steam account, Apple ID, Facebook account, or Google account:
3. Another pop-up will appear for the platform you chose. Log in using your sign-in details for that account.
4. If the account you sign into is linked to an EA Account, you’ll now be logged in on EA Help where you can view your account information.

After logging in, if you want to update your email address:

1. Click Accounts > Change email address to make updates in the EA Account Settings portal.
2. We’ll send a verification code to your registered email. Enter the code in the pop-up window to change your email.

I haven’t linked my account

If your platform account isn’t linked to your EA Account:

• Log in with your EA ID if you have the EA app. If your phone number is linked to your account, you can use that too.
• Create a new EA Account and link to your console account if you are a console-only player.

If you no longer have access to your email address or can’t log in using a connected account, we can try to recover your account. Contact us so we can help.

Not getting Login Verification codes? Make sure:

• Your inbox isn’t full.
• You’ve checked the spam folder.
• You or your service provider haven’t blocked us.

If that doesn’t help, contact us to set up a secondary email on your account to get the Login Verification codes. Make sure to use a different email address than the one you used for your primary email account.

Check out what to do so we can help you, fast.

Click View more to see the troubleshooting steps for each error code.

Have this info ready:

• The original email address on your EA Account.
• Any usernames that are tied to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID.
• Any invoice numbers from games you’ve bought through an EA platform, like the EA app.

How to get ahold of us

1. Click Contact Us.
2. Select the EA app or Origin depending on the platform you have.
3. Select Manage my account > Can’t log in.
4. Click Select contact option.
5. Tell us your name and your email address, then click Next.
   • If you know the email on your account, you can put that in here. If you don’t, just use your current email.

Once you do, you'll get the option to speak with one of our advisors who will do what they can to get you back into your account.