If you can’t remember which email is on your account, see if we can help you find your EA Account email address in a different way.

If you’re having trouble installing the app authenticator, setting up 2FA, or aren’t getting your codes, follow our steps in our 2FA article.

If you can’t access your email account, get in touch with your email service provider to see if you can recover it. Most providers let you recover your account by:

• resetting your password
• answering security questions
• verifying your identity or alternative email address associated with that account.

Look for these options on the sign-in page of your email service provider’s website, or visit their support site for more help.

Your email address may have been entered incorrectly or may not be associated with an EA Account.

To help keep your account secure, we limit how often you can update your email address. You can only update your email address to a new one once every 30 days. Learn more about updating your account information.

Try resetting your EA Account password. This helps in most cases.

If that doesn’t work, wait 90 minutes and try again. You may have tried to reset your password too many times, too fast.

For connectivity issues, try our basic connection troubleshooting.

This error code happens when there’s a problem with the background service that runs the EA app. You can try fixing this by fully closing and then reopening the EA app.

This error code happens because of an account authentication issue.

1. Try our steps for basic connection troubleshooting.
2. Make sure your login details are correct.
   • If you can’t access your email, use the steps above.
   • If you’ve forgotten your password, use the steps below.

This error code happens if you try to install Origin for PC. Install the EA app instead.

Try logging in to your EA Account right here on EA Help using your connected platform account where you play your EA games.

1. Go to the EA Account login page.
2. Choose to log in with your PlayStation Network account, Xbox Live account, Steam account, Apple ID, Facebook account, or Google account.
   
3. Another pop-up will appear for the platform you choose. Log in using your sign-in details for that account.
4. If the account you sign into is linked to an EA Account, you’ll now be logged in on EA Help where you can view your account information.

You can update your email address after logging in. Heads-up that we’ll send a 2FA code to your registered email. Enter the code in the pop-up window to change your email.

If your platform account isn’t linked to your EA Account, follow these steps.

• Log in with your EA ID if you have the EA app. If your phone number is linked to your account, you can use that too.
• Create a new EA Account and link to your console account if you’re a console-only player.

If you don’t have access to your email address or can’t log in using a connected account, we can try to recover your account. Get in touch with us.

To help us recover your account as quickly as possible, have this info ready:

• the original email address on your EA Account
• any usernames that are linked to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID
• any invoice numbers from games you’ve bought through an EA platform, like the EA app.