If you can’t remember which email is on your EA Account, see if we can help you find your email address.If you can’t access the email account attached to your EA Account, get in touch with your email service provider (like Yahoo or Gmail) to see if you can recover it. Most providers let you recover your account by:
resetting your password
answering security questions
verifying your identity or alternative email address associated with that account.
Look for these options on the sign-in page of your email service provider’s website, or visit their support site for more help.
Choose to log in with your account for Playstation®, XBOX Live account, Steam account, Apple Account, Facebook account, or Google account. Another pop-up will appear for the platform you choose.
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Log in using your sign-in details for that account.
If the account you sign in to is linked to an EA Account, you’ll be logged in on EA Help and you can view your account information.
If your platform account isn’t linked to your EA Account, you can:
If you don’t have access to your email address or can’t log in using a connected account, we can try to recover your account. Get in touch with us.To help us recover your account as quickly as possible, have this info ready:
the original email address on your EA Account
any usernames that are linked to your EA Account, like your EA ID, Xbox Live Gamertag, or PlayStation™Network Online ID
any invoice numbers from games you’ve bought through an EA platform, like the EA app.
You might be able to verify your identity by signing in through a recognized device (one that you use often). Launch a game with online features and complete the steps to verify your identity using your recognized device. This step isn't available to everyone and may not appear every time.
EA games with online features include elements that require an internet connection to access or play. These features can range from multiplayer modes and live services to online progression tracking and in-game purchases.
How to log in to an EA game
To log in to an EA game, you’ll need your EA Account email and password. Here’s how to log in.
Your email address may have been entered incorrectly or may not be associated with an EA Account. This error message can also show up if you’ve recently updated your email address. To help keep your account secure, we limit how often you can update your email address. You can only update your email address to a new one once every 30 days. Learn more about updating your account information.
If your EA login credentials have expired, try resetting your EA Account password. This helps in most cases. If that doesn’t work, wait 90 minutes and try again.
This error code happens when there’s a problem with the background service that runs the EA app. You can try fixing this by fully closing and reopening the EA app.
This error code happens because of an account authentication issue.
