We have steps to help you find your email and password, and our advisors can help with anything this article doesn't answer.

Can’t access my email address I’m getting an error message I forgot my password My account was hacked I can't log in to my EA game Still need help?

A coral play icon. Follow our video guide on YouTube.

I can’t remember my email address

If you can’t remember which email is on your account, see if we can help you find your EA Account email address in a different way.

I need help with Login Verification

If you’re having trouble installing the app authenticator, setting up Login Verification, or aren’t getting your codes, follow our video guide on YouTube or the steps in our EA Login Verification article.

I can’t access my email account

If you can’t access your email account, get in touch with your email service provider to see if you can recover it. Most providers let you recover your account by:

  • resetting your password
  • answering security questions
  • verifying your identity or alternative email address associated with that account.

Look for these options on the sign-in page of your email service provider’s website, or visit their support site for more help.

Click the plus sign (+) next to the errors below to see the troubleshooting steps for each error message.

Your email address could be invalid or you may have recently updated it.

Your email address may have been entered incorrectly or may not be associated with an EA Account.

To help keep your account secure, we limit how often you can update your email address. You can only update your email address to a new one once every 30 days. Learn more about updating your account information.

Your login credentials have expired. 

Try resetting your EA Account password. This helps in most cases.

If that doesn’t work, wait 90 minutes and try again. You may have tried to reset your password too many times, too fast.

You aren’t connected to the internet. Check your internet connection.

For connectivity issues, try our basic connection troubleshooting.

Error code 104

This error code happens when there’s a problem with the background service that runs the EA app. You can try fixing this by fully closing and then reopening the EA app.

Error code 10000

This error code happens because of an account authentication issue.

  1. Try our steps for basic connection troubleshooting.
  2. Make sure your login details are correct.

Error code 20:403

This error code happens if you try to install Origin for PC. Install the EA app instead.

  1. Try resetting your password.
  2. Enter your email or EA ID.
  3. Check your email for a link to create a new password, and follow the instructions.

I linked my account

Try logging in to your EA Account right here on EA Help using your connected platform account where you play your EA games.

  1. Go to the EA Account login page.
  2. Choose to log in with your PlayStation Network account, Xbox Live account, Steam account, Apple ID, Facebook account, or Google account.
    EA Help sign-in prompt with first-party login buttons for Google, Facebook, Apple, Steam, Xbox Live, and PSN.
  3. Another pop-up will appear for the platform you choose. Log in using your sign-in details for that account.
  4. If the account you sign into is linked to an EA Account, you’ll now be logged in on EA Help where you can view your account information.

You can update your email address after logging in. Heads-up that we’ll send a verification code to your registered email. Enter the code in the pop-up window to change your email.

I haven’t linked my account

If your platform account isn’t linked to your EA Account, follow these steps.

If you don’t have access to your email address or can’t log in using a connected account, we can try to recover your account. Get in touch with us.

To help us recover your account as quickly as possible, have this info ready:

  • the original email address on your EA Account
  • any usernames that are linked to your EA Account, like your EA ID, Xbox Live gamertag, or PlayStation™Network Online ID
  • any invoice numbers from games you’ve bought through an EA platform, like the EA app.

Check out what to do so we can help you, fast.

To log in to an EA game, you’ll need your EA Account email and password. Here’s how to log in.

  1. Open your game on your console. On desktop, open the EA app or Steam.
  2. When you’re asked to log in, enter your email and password.
    • Some console games will ask you to log in at the start, while others prompt you to sign in to EA servers when you try to play online.

Here's more info on linking your platform accounts to your EA Account.

If you’ve tried all of our steps and still can’t log in to your EA Account, get in touch with us so we can try to help you recover your account.

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