There are two ways you might be eligible to get a refund for your game.
You can make a refund request:
If you have games that qualify for a refund through the Great Game Guarantee, log in to your EA Account and complete the refund request form.
If you submit a chargeback for a refund that is outside of our refund policy, we may take one of the following actions:
In either case, we’ll send you an email about our decision and what you can do about it.
Some payment methods are non-refundable. If you buy something with a non-refundable payment method, we won’t be able to help you with a refund.
Payment methods that aren’t refundable include:
Here’s how to confirm the status of your refund.
If the processing time for your refund has passed and it still isn’t appearing, let us know by following these steps.
When you contact us for help, we may need your Client_log file to verify your eligibility for the refund. Here’s how you can find it.
On PC
On Mac
When you play a game for the first time, you want a great experience. We want that, too.
That’s why we call it the Great Game Guarantee: if you don't think it’s great, return it.
You may return eligible full EA game downloads (PC or Mac) and participating third-party titles purchased on the EA app for a full refund.
If you buy a new EA game within 30 days of its release date and can’t play it due to issues outside of your control, you can request a refund within 72 hours after you launch the game for the first time.
These issues include:
Players in some jurisdictions who have made purchases may have additional rights to remedies, including refunds, where the game is faulty. For more information, read our article on EA’s warranty policies.
Third-party games need to have the specific Great Game Guarantee designation at the time of purchase to be eligible for a refund under the policy.
Downloadable content (DLC) and other third-party games purchased aren’t eligible for the Great Game Guarantee.
In certain countries, consumer law includes a Right of Withdrawal, which is the right to cancel orders of digital content. This can include digital subscriptions purchased online within 14 days from the date of purchase, as long as the content hasn’t been downloaded or the subscription service hasn’t otherwise been accessed.
The right to cancel is lost if the content is downloaded within the first 14 days from the date of purchase or upon expiration of the 14 days, whichever is sooner.
Make a Right of Withdrawal request.
If you’re in the EU, you can contact us to exercise your right of withdrawal within 14 days from the date of purchase, if you haven’t launched the game.
From the EA Help homepage:
See EA’s Terms of Sale for more information.
As a player, you have certain statutory warranty rights under local law in relation to purchases of digital content. These are your legal rights and may allow you to request a repair, a partial or full refund, or a replacement for a faulty EA game or other offering from the retailer that you bought it from.
EA Play for PC memberships are generally not refundable. Request a refund on EA Help if you think you might be entitled to a refund.
In certain countries, consumer law includes a Right of Withdrawal, which is the right to cancel orders of digital content. This can include digital subscriptions purchased online within 14 days from the date of purchase, as long as the content hasn’t been downloaded or the subscription service hasn’t otherwise been accessed.
The right to cancel is lost if the content is downloaded within the first 14 days from the date of purchase or upon expiration of the 14 days, whichever is sooner.
We can’t cancel orders placed on the EA app or on ea.com once they’re submitted, since those orders are processed upon completion.
Pre-orders can be canceled up until the date the pre-ordered content is released.
