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Learn all about playing and downloading your games, and how cloud storage and achievements work in the EA app.

When you buy a digital version of a game or downloadable content (DLC) for a game through the EA app (formerly EA Desktop), it's automatically added to your Collection.

You can also add games you buy outside of the EA app, including physical copies. If you need help redeeming your codes, read our article on how to do that.

  1. Launch the EA app.
  2. Log in to your EA Account.
  3. Go to My Collection.
  4. Find the game that you want to download and click the arrow in the bottom right corner.
  5. Confirm your Install location and Language preferences, then click Next.
  6. Read and accept the terms of play.
  7. Click Download.

Can’t find your game? Use these steps to find what’s missing from your Collection.

Why did I get an error that too many computers have accessed my game recently?

If you get a message that says: Too many computers have accessed this account’s version of [game name] recently. Please try again later.

This is because you can only install your game on up to five computers per 24-hour period, as mentioned in our Terms of Service. Using a different computer, changing the hardware in your current computer, or using a virtual machine to play can all count as a new computer.

Here are some things that can count as a new computer:

  • using a different computer
  • changing the hardware in your current computer
  • using a virtual machine
  • using a cloud gaming service.

It can take up to 24 hours for you to be able to relaunch the game. If you're still getting the error after 24 hours, let us know so we can help.

You can turn on game updates and enable background services to automatically update your games and allow the EA app to download queued games even when it’s closed.

  • Game updates: When you enable these, the EA app will automatically install any updates that are available for your games.
  • Background services: If you turn these on, the EA app will download the games you’ve queued, even when the app is closed.

Here’s how:

  1. Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app and select Application settings.
  2. Click Download.
  3. Toggle the switches next to Game updates and Enable background services, depending on which ones you’d like to turn on or off.
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