Only full games show up in your EA app Library. Here's where to find your expansion packs and downloadable content (DLC):

1. Launch the EA app and log in to your account.
2. Click on My Library.
3. Hover over the game you bought the expansion pack or DLC for, and click the three dots that appear in the top corner.
4. Click Manage add-ons.

Here you’ll see add-ons you have for a game. If you don’t have any, you can browse that game’s Game Hub to find extra content to add to your Library.

Check if your EA Play membership is active

If you don’t own your game outside of your EA Play membership, you’ll need to make sure it’s active to keep playing:

1. Go to the EA Account Settings portal.
2. Click on the EA Play tab.
   • You’ll only see this tab if you currently have, or at some point had, an EA Play membership.

If your membership is still active, you’ll see details like your next billing date and payment method. If your membership expired or was cancelled, you can click on the prompt and follow the steps to reactivate it. 

Check to see if your payment went through

If your new game isn’t in your Library, your order might still be processing:

1. Go to the EA Account Settings portal.
2. Click on the Order History tab.
3. Check the order status for your purchase.
   • If it’s still processing, you’ll get your game when it’s completed.
   • If your order isn't showing, then you may have bought the game on another account. Try logging in to the EA Account Settings portal with other email addresses you may have used instead.

Once your payment has been processed, your full game will show up in your Library.

If your purchase processed but you still don’t see your game

Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click Restart app.

If this doesn’t work, log out of the app and back in again to refresh your Library. You can also try uninstalling and reinstalling the EA app.

Check your ban status

If you have a ban or suspension on your account, you may have lost access to your game. Follow these steps to check your ban status, make an appeal, or resecure your account if you think it was hacked.

I tried all that, but they’re still missing

Clear your cache

If you still can’t find the game you’re looking for, try clearing your data cache.

Double-check what you bought

Make sure you purchased a full game and not DLC or a subscription. The Sims and Battlefield games have multiple expansions and subscriptions that only become active when you own the base game.

A full game has a standalone title like "Battlefield 4" or "The Sims 4,” while expansions usually have an additional subtitle, like "The Sims 4: Get to Work."

Buy your game elsewhere? Redeem your code

If you purchased your game from somewhere other than the EA app Store, you’ll need to redeem your product code. If you’ve done that, check with your retailer for any instructions you might have missed.

• Follow @EAHelp for everything from outage info to game news.
• Subscribe to EA Help on YouTube for video walkthroughs and guides.