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We’ve got everything you need to know about pre-ordering games using the EA app, including when you’ll get billed for your purchase and how to cancel if you need to.

Browse for the game you want to pre-order in the EA app (formerly EA Desktop) store. Once you find the game you want to buy, click Get the Game. You’ll be taken to a page explaining the different editions and what bonus content or special stuff you get with your pre-order.

If you’re using a credit card or PayPal, we’ll take your payment up to seven days before the game launches. If the game you pre-order has pre-loading available, you’ll be charged the day of pre-load release. Make sure your payment method is up to date on your account so your pre-order doesn’t fail.

You’ll be charged the day you place your order for all other payment methods.

  1. Log in to the EA Account Settings portal.
  2. Click Order History.
  3. Find your pre-order and click on the plus sign (+) to expand it.
  4. Under the Status column, click Cancel.

Heads up: If you cancel your pre-order and buy the game after it launches instead, you’ll forfeit any pre-order bonus content that comes with it.

What if I pre-ordered somewhere other than the EA app?

If you’ve pre-ordered your game from another retailer, contact them to find out how to cancel your pre-order.

What if I have EA Play Pro?

If you pre-order a game that’s included with EA Play Pro, then you decide to become a member, you can either cancel your pre-order or get a refund.

  • If you haven’t been charged yet for your pre-order, you can cancel it by following the steps above.
  • If you’ve already been charged for your pre-order, you can get a refund for your game within 14 days of being charged.

Having trouble getting a refund? Contact us so we can help.

Remember: If you cancel your membership and haven’t bought the game separately, you’ll lose access to it until you resubscribe to EA Play Pro or buy the game.

Not already a member of EA Play?  Find out more about our PC memberships.

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