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Use these steps to send us screenshots, a proof of purchase, a DxDiag, or other info. Our advisors use these to help fix your issue.

  1. Search for the EA game and topic you need help with.
  2. Still need help? Choose the available option to contact us. 
  3. Once you’ve chosen the available option to contact us, enter your full name, email, and platform.
  4. Describe the subject you need help with. You’ll be able to describe your issue in more detail to an advisor.
  5. Click Add an Attachment.
  6. Select your file, then click Send to submit your case. You can check the status of your open cases at My Cases.

There's a 100MB size limit for each file you attach to your case. You can check the size of your file by right-clicking on it and choosing Properties. Look for Size on disk and make sure it’s under 100MB. On a Mac, right-click the file and select Get Info to view the size.

  • Images: jpeg, png, jpg, heic, bmp, webp, gif
  • Document scans: pdf
  • Text files: txt, log
  • Videos: mov, mp4, mpg
  • Emails: eml, mime

Trying to send us a DxDiag or a proof of purchase? If your DxDiag file is larger than 100MB, double-check that it’s saved as a .txt file. If it’s a text file or an image that’s bigger than 100MB, try compressing it:

  1. Right-click on the file.
  2. Choose Send to.
  3. Click on Compressed (zipped) folder.

On Mac, you can right-click the image and select Compress to create a zip file.

This will make a smaller zip file that you should be able to attach to your case.

  • Check out Answers HQ to get help from other players and chat with the community.
  • Keep an eye on @EAHelp for everything from outage info to news about the game.
  • Subscribe to EA Help on YouTube for video walkthroughs and guides.

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