If you’re missing all your items, your EA Account might have been hacked. Find out how to resecure your account.
If you’re missing currency you earned in-game, or you’ve lost other items or rewards, try the tips below.
If there are no game or server issues but you’re still missing items, check out our game-specific resources.
If you’re missing premium currency or in-game items bought with real-world money, try these additional tips.
Once you’re sure the transaction went through, contact us.
If you’re playing a mobile game and would prefer a refund, you can request one directly from your seller:
Before you contact us, check the list below to make sure you earned your Drop.
If you think you earned your Twitch Drop and still need help, find out how to contact us. Remember, we can’t help with Drops that were sent to another account or haven’t been earned.
Before you contact us, make sure:
All three accounts: your gaming platform account, EA Account, and Amazon account, must be correctly linked. If they are not linked properly, your rewards might be sent to the wrong account, and we can’t retrieve them.
If all the right accounts are linked, try these steps:
If you’re still missing your loot, find out how to contact us. Remember, we can’t help with rewards that have been sent to another account.
If you’re missing something in your game, you can try these game-specific steps to get it back.
If your game isn’t listed or you’re still having trouble, find out how to contact us.
Apex Legends | |
EA SPORTS FC™ 25 | |
EA SPORTS™ UFC® 5 | |
EA SPORTS™ WRC | |
The EA app | |
FIFA | |
Madden NFL 25 | |
SW:TOR | |
The Sims 4 |
If your game isn’t listed or you still need help, the fastest way to get support is by creating a case inside your game. Learn how to get help in your mobile game.
If your game doesn’t offer in-game support, find out how to contact us below.
All mobile games | |
The Sims Mobile |
If you’ve tried these steps and still weren’t able to find your missing content, get in touch with us by scrolling down to the Still need help section of this EA Help page and selecting the available contact option. Make sure you’ve waited 24 hours for your content before contacting us.
Remember, we can’t help with content that’s been used or discarded, hasn’t been earned, or was sent to the wrong platform or account.