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If you bought or earned in-game content and it’s missing or lost, check out the steps below to find it.

Earned items Purchased items Twitch Drops Prime Gaming Game-specific help More help

If you’re missing currency that you earned in-game, or have lost other items or rewards, follow the steps below.

  1. Restart your system, then check your game again.
  2. Double-check that you didn't accidentally discard or use the content somewhere else in the game.
  3. Check the current server status for both your game and your platform. If there are issues with a game or the servers when you’re looking for an item you’ve earned, it may not come through until the issues are fixed.
  4. Check @EAHelp to see if we’ve mentioned any issues. You can also check our list of our official game accounts on @EAHelp to see if we’ve mentioned any issues there.

If you’re missing premium currency or in-game items bought with real-world money, like Battlefield Currency, follow the steps below.

  1. Restart your system, then check your game again.
  2. Check the current server status for both your game and your platform. If there are issues with a game or the servers, the transaction may not go through or the item may not appear until the issues are fixed.
  3. Check @EAHelp to see if we’ve mentioned any issues.
  4. Look at the game’s social account in case they’ve mentioned any issues. You can find a list of our official game accounts on @EAHelp.
  5. Confirm the transaction went through with the store you purchased it from. If the transaction went through, wait 24 hours from when you made your purchase to see if you get it. It can take time for a purchase to go through and for the items you’ve bought to show up in the game.

If your premium in-game currency is still missing after 24 hours, contact the store where you bought it.

If you bought it from a digital retailer, like Microsoft or Sony, contact them to make sure your transaction went through. Once you're sure the transaction went through, contact us with your proof of purchase.

Make sure your EA Account is linked to your Twitch account before you watch any streams. That way, you’ll always be eligible to get any guaranteed Drops. You'll also have a chance to win random rewards for watching.

Find out how to link your EA Account to Twitch.

Make sure the Prime Gaming account you link to is the one you can access for the lifetime of your EA Account. If not, you may lose access to redeeming loot on your linked EA Account. After you link one to your EA Account, you won’t be able to link it to any more Prime Gaming accounts.

If you linked the correct account but still didn’t get your content, follow our steps for claiming content again. You’ll find these steps under the If you didn’t get your loot after linking accounts section of the article.

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