Need help redeeming a code for a different platform?
When you buy a game from our store, most of the time it will be added directly to your account. If you need the code for any reason, you may have gotten it in your email receipt when you made your purchase.
This is mostly for older third-party games, so you might not get a code in your email. If there’s no code in your confirmation email, check to see if your game is already on your account.
Make sure that you log in to the EA app or Origin using the EA Account you want to add your game to. This is especially important if you're a parent who wants to add a game to your child's account.
Once you’ve redeemed your code, your game will appear in your account.
If you got an Offers and Promotions code that appears in-game, you can collect it directly there. If you dismissed the pop-up in-game, you can still find your code in your EA Account Settings.
Redeem codes for The Sims 3 on The Sims 3 website to play your games and get any additional bonus content.
Some of our classic games cannot be redeemed on the EA app or Origin and can only be played if you still have the game disc. Those games include, but are not limited to:
Subscriptions and virtual currency codes, like for SimPoints, can be redeemed at the URL in your code’s instructions.
Promotional (promo) codes can give you discounts on your purchases. Redeem your promo code during the checkout process.
Restrictions on promo codes vary from game to game and promotion to promotion. You usually cannot use them on games less than a month old, virtual currency, memberships and subscriptions, game time cards, third-party games, or with any other current sale or promotion.
Check the instructions that came with your code — they should list the URL where you should go to redeem your product code. The EA app or Origin will send you to that URL when possible, but double check the product code instructions to make sure you redeem your code in the right place.
Some codes may even give you extra content when you redeem them at a specific URL. Read all instructions carefully so you don't miss out!
Your best bet is to go back to the retailer you bought the code from. They should be able to help you get a new code.
If you bought the game secondhand, it’s likely that the original owner used the code already. We can’t help with codes that have already been used on other players’ accounts.
If you think you redeemed your code on the wrong account, contact us so we can investigate.
If the code you’re trying to use has expired, we aren’t able to help. Make sure you check expiration dates on codes for the games you buy to be aware of any redemption expirations or restrictions.
If you bought the code from a retailer and it was already expired, contact the retailer for more help.
Not all codes are full game codes and might only be redeemable for in-game content, so they won’t show up on your account. You can access that in-game content when you play the game it’s for.
Check to see if you bought the full game or other content, like downloadable content (DLC) or a subscription, for the game instead.
If you lose a product code, contact us so we can help. We may ask you for proof of purchase, so have it ready.